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FleishmanHillard · 10 hours ago

Research Director - Insights + Analytics + Primary Research, True Global Intelligence

Chicago, IL

Full-time

Hybrid

Director/Executive

$77K/yr - $125K/yr

7+ years exp

FleishmanHillard is a global integrated communications agency delivering transformational outcomes for some of the world’s biggest brands. The Research Director will be primarily responsible for supporting major accounts from an analytics and research perspective, focusing on both primary research and measurement projects to achieve client business objectives.

Public Relations & Communications

Responsibilities

Manage and oversee end-to-end execution of research projects while cultivating strong relationships with clients, and working cross-functional with internal resources

Manage multiple project teams simultaneously as they design research solutions, collect relevant data, analyze data, produce research reports, and present finding and conclusions to clients, while ensuring established processes are followed, and maintaining required documentation to deliver results that meet the highest quality standards

Employ a wide range of primary research (qualitative and quantitative) methodologies that best answer client questions

Employ a wide range of social media and traditional media platforms to conduct necessary research (e.g., competitive intelligence, audience analytics, sector analysis, customer journey mapping, issues monitoring, business development, etc.)Provide guidance to project teams across the life cycle of each project

Lead development of narratives for research findings, guiding the team to support that narrative

Develop pricing for proposed primary research projects and measurement and secondary research projects, develop proposals and statements of work for new opportunities

Engage client stakeholders to understand how primary research and/or measurement will address business needs and ensure client success; lead design of research and measurement programs based on client business requirements

Manage staffing and budgets for active projects

Mentor junior and mid-level staff, fostering a collaborative team environment

Escalate issues that impact the timeline, budget or data quality in a timely manner

Qualification

Primary research expertiseCommunications measurementProject managementAnalytical skillsClient-facing experienceSocial media platformsFlexibility under deadlinesCommunication skillsTeam collaborationMentoring skills

Required

Ability to join us in a hybrid model of working in-person in the office weekly

Minimum 7-10 years of experience in primary research and communications measurement

Excellent project management skills; capable of setting priorities, meeting deadlines and managing projects

Able to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

Strong written and verbal communication skills with the ability to interact with all levels using both technical and non-technical verbiage, able to explain research to non-researchers

Comfortable being client-facing and great at presenting findings to a diverse audience

Able to build strong working relationships with clients, account teams, team members and stakeholders

Hands-on expertise using NewsWhip, Talkwalker, Cision, Signal, Rival IQ, Unmetric or other online social media/listening platforms required

Comfortable with asking good questions in order to get to the heart of issues quickly and act decisively while seeing the 'bigger picture'

Proven analytical and deductive reasoning skills; able to translate findings into actionable insights; track record of partnership with account teams to deliver a seamless experience for end clients

Coachable, highly motivated, self-starter with the ability to be flexible and precise under tight deadlines

Committed to cultivating diverse teams and contributing to an inclusive working and learning environment