Manager of Customer Service jobs in United States
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Georgetown University · 1 month ago

Manager of Customer Service

positionWashington, DC
timeFull-time
remoteOnsite
seniorityMid Level
money$48K/yr - $88K/yr

Georgetown University is a prestigious institution located in the nation’s capital, offering rigorous academic programs and a commitment to social justice. The Manager of Customer Service is responsible for overseeing front-line customer service functions within the Customer Account Services division, ensuring effective communication and support for students and various departments.

EducationHigher EducationUniversities
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H1B Sponsor Likelynote

Responsibilities

Supervision and oversight of a team of three Information Specialists, performing the functions of:
Provision of account-related customer service to Georgetown students, parents, and other customers
Processing of student and non-student payments made by paper check or cash
Implementation of the departmental communications plan
Distribution of checks to university staff and vendors
Refund request review and refund payment authorization and generation for all students
Supporting the Cashiering Unit and other Customer Account Services functions
Supporting other Revenue and Receivables managers and functions

Qualification

Finance experienceAccounting experienceBusiness operations experienceHigher education experienceBanner system experienceSupervisory skillsOral communicationWritten communication

Required

Bachelor's degree
Experience in a finance, accounting, or business operation
Excellent oral and written communication skills

Preferred

Advanced degree
Experience in a higher education environment
Experience with the Banner student record system

Benefits

Medical
Dental
Vision
Disability and life insurance
Retirement savings
Tuition assistance
Work-life balance benefits
Employee discounts
An array of voluntary insurance options

Company

Georgetown University

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Georgetown University is an academic and research institution.
dateFounded in 1789
location
Washington, District of Columbia, USA
people-size5001-10000 employees
web-link
http://www.georgetown.edu

H1B Sponsorship

Georgetown University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (89)
2023 (90)
2022 (77)
2021 (38)
2020 (52)

Funding

Current Stage
Late Stage
Total Funding
$13.74M
Key Investors
US Department of Commerce, Economic Development AdministationHyundai Hope On WheelsAndrew W. Mellon Foundation
2023-11-09Grant· $0.75M
2022-09-27Grant· $0.3M
2019-12-18Grant· $1M

Leadership Team

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Randall Bass
Vice President, Strategic Education Initiatives
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Bryan Alexander
Senior Scholar
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