Richemont · 6 hours ago
RBO & Consumer Payments Manager
Shelton, CT
Full-time
Onsite
Mid, Senior LevelRichemont is a company that values diversity and inclusion, aiming to create a community that celebrates varied backgrounds. The Manager – RBO & Consumer Payments will oversee compliance with internal control policies and lead initiatives to transform business processes, while managing a team and collaborating with various stakeholders.
FashionJewelryRetail
Responsibilities
Manage, mentor, and develop a team of four direct reports, setting clear expectations, delegating effectively, and fostering a collaborative environment to meet departmental goals and adapt to evolving priorities
Prioritize and communicate the department responsibilities to complete all deadlines and ensure accuracy of the data reviews
Investigate and resolve variances related to credit cards, wire transfers, and certificate server discrepancies to ensure accurate reconciliation with general ledger accounts. Possess a strong understanding of credit card processing and security protocols
Manage daily interactions with boutiques, providing clear guidance and enforcing adherence to all relevant policies and procedures
Partner with the Maisons on the opening of boutiques to ensure staff has proper training on the End of Day requirements
Manage the reviews of Consumer Payment activities for compliance and escalation as needed for non-compliance
Perform day-to-day controls on end-of-day procedures
Manage and perform monthly internal control reports (deposits, transfer of credits, 8300’s)
Manage the creation of merchant accounts for new boutique openings
Engage in regular meetings with payment providers (e.g., Affirm, Amex) to stay informed about industry trends, optimize payment processing, and resolve any issues
Coordinate with Legal to provide research and support for subpoenas related to retail operations and consumer payments
Manage the End of Day submission process as it relates to implementation, ongoing enhancements, documentation and training and support
Manage the Consumer Payments team's efforts in AML (Anti-Money Laundering) and sanctions intervention, ensuring compliance with relevant regulations
Partner with Security and HR teams on retail investigations, providing expertise in consumer payment processes and potential fraud
Assist with the annual audit conducted by KPMG, providing necessary documentation and explanations related to retail back office and consumer payment activities
Provide training and education to Maisons retail teams, serving as a primary point of contact for boutique support, troubleshooting, and compliance-related issues
Engage with Group RFBO team to roll out pilot programs and initiatives for the benefit of the global RFBO community
Qualification
Required
Proficient in Microsoft Office (Outlook, Word, PowerPoint), highly proficient in Excel (Pivot tables, v-lookups, etc.)
Ability to travel to locations within North America
Proven management and team management skills, with experience in performance management and employee development
Strong understanding of credit card processing, payment gateway technologies and related security protocols. (e.g. Adyen, PCI)
Overall technological acumen
Excellent presentation and attention to details
Self-starter with Team Player approach
Strong analytical skills, process oriented; able to analyse dissect and optimize business process
Excellent communication and organizational skills
Project Management skills
Ability to effectively lead and manage a team
Capacity to prioritize multiple simultaneous projects with deadlines
Preferred
Bachelor's Degree
Finance/Accounting/Retail Experience a plus
Benefits
Medical, dental, and vision programs
Health savings and flexible spending accounts
Life insurance
Disability benefits
401(k) with employer match
Paid time off
Wellness reimbursement benefit
Access to the employee assistance program
Volunteer days off
Company
Richemont
Richemont is a holding company that produces and sells jewelry, watches, leather goods, pens, firearms, clothing, and accessories.
Founded in 1988
10001+ employees
H1B Sponsorship
Richemont has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (1)
2022 (7)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$15.26MKey Investors
Third Point
2024-06-20Undisclosed· $15.26M
2021-11-08Undisclosed
Leadership Team
Burkhart Grund
Group Chief Financial Officer
Jérôme Lambert
Chief Operating Officer and Executive Board Member
Recent News
Business Insider
2025-12-03
2025-11-27
WSJ.com: US Business
2025-11-15
Company data provided by crunchbase