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First Horizon Bank · 9 hours ago

Contact Center Coach and Performance Manager

Winston-Salem, NC

Full-time

Onsite

Mid, Senior Level

5+ years exp

First Horizon Bank is a leading regional financial services company dedicated to delivering a seamless customer experience. The Performance Manager's primary focus is on coaching, development, and performance management of a team of virtual customer service agents in a contact center setting.

BankingFinanceFinancial ServicesRisk Management

H1B Sponsor Likely

Responsibilities

Coaches and supports team with a goal of continuous growth and skill improvement

Inspires exceptional performance by managing at an individual level and leading by example

Provides continuous feedback to team members for their progress and progression plan for their role

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems

Qualification

CoachingPerformance ManagementCustomer ServiceTeam LeadershipCommunication Skills

Required

Bachelor's (4-year college) degree and 2-4 years of experience or equivalent combination of education and experience

5-10 years of experience or an equivalent combination of education and experience

Benefits

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Company

First Horizon Bank

Glassdoor3.6

First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.

Founded in 1864

Raleigh, North Carolina, USA

5001-10000 employees

https://www.firsthorizon.com/pmc

H1B Sponsorship

First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (31)

2023 (15)

2022 (17)

2021 (19)

2020 (16)