Carolina Cat · 1 month ago
Director of Service & Technology Operations (CRC, Hydrualics)
Charlotte, NC
Full-time
Onsite
Director/Executive
10+ years expCarolina Cat is a family-owned company that has been in operation since 1926, focusing on supporting communities through critical infrastructure. The Director of Service & Technology Operations will lead the Specialized Services team, ensuring operational excellence and safety while driving customer satisfaction and profitability.
ConstructionSales
Responsibilities
Provide strategic direction and leadership for the Specialized Services team, ensuring alignment with the company’s Service growth, profitability, and customer loyalty objectives
Partner closely with the VP of Service and cross-functional leaders in Sales, Rental, HR, IT, and FP&A to ensure seamless integration of processes and enterprise-wide collaboration
Champion the company’s lean management system, ensuring standardized processes, visual controls, and problem-solving routines are embedded, sustained, and continuously reinforced
Partner with EHS leadership and the Service Safety Manager to ensure all operations maintain compliance with regulatory and company safety standards
Lead by example in promoting a safety-first culture, leveraging tools such as Job Safety Analysis (JSA), Near-Miss Reporting, and Stop Work Authority to identify and control risk
Conduct layered safety checks, Gemba safety walks, and periodic safety stand-downs to reinforce safe behaviors, correct hazards, and strengthen workplace safety practices
Collaborate with department leaders to ensure consistent execution of safe work procedures, contamination control measures, and environmental compliance across all Specialized Services departments
Ensure all employees, leaders, and technicians receive proper safety training and are held accountable for maintaining a clean, organized, and hazard-free work environment
Conduct regular Gemba walks to engage directly with front-line employees, verify adherence to standard work, and identify opportunities to sustain performance and eliminate waste
Deploy and coach the use of visual management tools such as SQDC boards, tiered huddles, and KPI dashboards to drive clarity, communication, and accountability
Facilitate and mentor structured problem-solving activities (Root Cause Analysis, 5 Whys, Fishbone, A3 Thinking) to maintain process stability and address recurring challenges
Lead Kaizen events and Rapid Improvement Workshops (RIWs) targeting value streams such as work order flow, technician utilization, and parts coordination
Collaborate with cross-functional teams to standardize best practices, maintain process control, and ensure performance consistency across all locations
Sustain top-tier performance across key operational metrics, maintaining excellence in: Safety – Zero injuries and proactive risk management, Quality – Minimal rework and defect rates, Delivery – Consistent turnaround times and efficient work order flow, Cost – Strong labor efficiency and disciplined cost control, Engagement – High Employee Opinion Survey (EOS) results and technician satisfaction
Ensure that daily management routines—such as tiered huddles, Gemba walks, and KPI reviews—are executed consistently and aligned with our lean operating model
Coach leaders and supervisors on standard work for leadership, reinforcing accountability, communication, and alignment with company goals
Partner with the Training Department to sustain robust technical and leadership development programs that support career progression and workforce readiness
Promote a culture of stability, consistency, and continuous discipline—where every employee understands standard work, visual management, and their role in maintaining excellence
Utilize technology, data analytics, and digital tools to monitor performance trends, identify waste, and enable fact-based decision-making
Lead the adoption and integration of new systems that enhance scheduling, work order management, and service efficiency across all Specialized Services operations
Qualification
Required
Four Year College Degree or Ten+ years Product Support experience including three years of managerial responsibility
Demonstrates creativity, ingenuity and inventiveness
Has the ability to think outside current circumstances, develop new and effective solutions and also recognize unique opportunities
Able to generate ideas, brainstorm, and conceive multiple solutions
Excellent planning ability which ties corporate vision to all decisions
Maintains a current knowledge and appreciation of all Product Support functions
Effectively delegate responsibility to others
Uncompromising integrity, moral values, ethics, honest, truthful and straightforward
Strong management skills, including motivating, change management, conflict resolution, performance enhancement, organizational, coordinating and project management skills
Microsoft Office (Word, Excel, Outlook and PowerPoint)
Strong experience with Operational Software (SAP, DBS, Uptake applications, Power BI, etc.) is a must
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Company
Carolina Cat
Carolina CAT provides construction and power generation equipment and truck sales and service.
1001-5000 employees
H1B Sponsorship
Carolina Cat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageCompany data provided by crunchbase