ForHealth Consulting at UMass Chan Medical School · 19 hours ago
Disability Assistant
Westborough, MA
Full-time
Onsite
Mid Level
3+ years expForHealth Consulting at UMass Chan Medical School is seeking a Disability Assistant to provide administrative support for skilled professional medical personnel. The role involves making complex decisions regarding healthcare information and serving as a primary customer service interface with clients and external agencies.
Management Consulting
Responsibilities
Initial review of all disability supplements for accuracy, completeness, and alerting SPMP of priority cases and of important clinical information contained in cases
Make complex decisions regarding privacy matters associated with the clients case, including determination of who DES may exchange information with regarding the clients case, what information may be mailed, and what is required, by HIPAA, to allow conversations to take place. These decisions are conveyed to SPMP through detailed case notes and individual consultation
Follow HIPAA regulations for protected healthcare information, requests clinical information from all treating sources listed on case initiation documents
Determine if requests for information are legally complete, communicate with agencies about cases that do not meet HIPAA requirements for protected healthcare information and consult with SPMP about decisions regarding whether to return to cases to the agencies or clients for further development
Telephone contact with clinical treating sources to assure timely receipt of clinical information at the request and direction of SPMP
Review information in external databases such as the Massachusetts Medicaid Information System and MassHealth MA21databases in order to identify cases that SPMP could complete quickly
Complete initial distribution of new cases to appropriate staff under the direction of and using criteria developed by SPMP
Receive and process returned mail, judge its impact on the case, and work closely with SPMP on follow up action
Coordinate transportation of clients to consultative examinations and provide feedback to SPMP on unusual circumstances that would impact the review process
Provide both incoming and outgoing telephonic customer service and support functions
Make decisions for rescheduling of clients clinical evaluations, based upon agency guidelines and provides input and feedback to SPMP
Perform other duties as required
Qualification
Required
Associates degree in business or a related field, or equivalent
3-5 years of office experience, preferably in a medical setting
Knowledge of HIPAA laws and regulations
Proficient in Word, Access, Excel and Outlook
The ability to interpret complex HIPAA regulations for clients, and agencies
Strong phone customer service and problem solving abilities in order to educate clients and other external customers about the disability review process
Ability to handle confidential information with discretion
Company
ForHealth Consulting at UMass Chan Medical School
ForHealth Consulting partners with purposeful organizations, including state Medicaid agencies and health and human services organizations, to make the healthcare experience better for all – more equitable, effective, and accessible.
501-1000 employees
H1B Sponsorship
ForHealth Consulting at UMass Chan Medical School has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (98)
2024 (104)
2023 (106)
2022 (116)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Carly Gould
Senior Human Resources Business Partner
Jatin Dave
Chief Medical Officer, MassHealth
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