Clayton · 1 month ago
Customer Success Technician
Denver, CO
Full-time
Onsite
New Grad, Entry Level
$54K/yr - $62K/yrClayton is a company focused on delivering high-quality homes. As a Customer Success Technician, you will manage back-end construction activities, coordinate with various stakeholders, and ensure homes are delivered on schedule and to specifications.
Real Estate
Responsibilities
Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production
Conduct Demonstration and Verification walkthroughs with Customers before closing
Deliver all homes with Zero Defects at the time of closing
Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets
Conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications and the job site is ready for the following Trade Partner
Coordinate with the Community Teams and Support Center to maintain accurate records
Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved
Call and walk required inspections
Create and manage multiple punch lists
Maintain a clean job site for Trade Partners, Customers, and municipalities
Cross-train with other Associates to learn new skills needed for advancement
Take responsibility for the job site when other managers are absent
Perform related projects as assigned
Maintain compliance with all company policies and procedures
Qualification
Required
Desire to learn about the residential construction industry
Excellent organization and project management skills
Excellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable
Good verbal and written communication skills, including communication with internal and external customers
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
Ability to hold oneself accountable and possess a high degree of self-awareness
Valid driver's license and reliable vehicle
Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards
Know and understand the Core Values and adhere to all company policies and procedures
Must be willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends included: requirements must be available to a rotating emergency on call schedule to support all Market teams and customers base needs
Other duties as assigned
Preferred
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards
Must be able to lift and carry up to 25 pounds
Must be able to talk, listen and speak clearly
Benefits
Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave
Home purchase discount
Tuition Reimbursement
Company
Clayton
Founded in 1956, Clayton is committed to opening doors to a better life through homeownership.
Founded in 1956
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2003-08-07Acquired
Leadership Team
Colt Davis
Chief Operating Officer, Home Building Group
Brooke Henry
Executive Assistant To Chief Information Officer
Recent News
2025-12-19
Morningstar.com
2025-09-24
Company data provided by crunchbase