Apply on Employer Site

Anywhere Real Estate Inc. · 10 hours ago

Regional Support Supervisor - Novato, CA

Novato, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Anywhere Real Estate Inc. is seeking a Regional Support Specialist Supervisor to provide critical administrative, operational, and customer service support to branch offices and agents. The role involves managing the workflow of the team, coaching staff, and ensuring efficient office operations while supporting agents with their transactions and inquiries.

Commercial Real EstateInsuranceProperty ManagementReal EstateReal Estate Brokerage

Growth Opportunities

Responsibilities

Serve as the first point of escalation for questions and issues

Manage RSS workflow and employee absences

Coach RSS’s within pod as opportunities arise

Liaison to Branch Managers in your pod

Support RSS Leadership with performance feedback

Manage RSS Team huddles in your pod

Manage compliance issues

Work on special projects as needed

In collaboration with our facilities and IT partners, ensure all items in the office remain in working order

Ensure needed office supplies are sufficiently stocked and organized, mail is distributed

Greet and direct agents/customers as needed

Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business

Support Agents with any technology, process or operationally related questions

Promote a friendly, inclusive office culture that reinforces our agent value proposition

Work with Agent Onboarding Team as needed to support agent onboarding process

Ensure our agents’ transactions are efficiently and accurately processed- commission payments are timely and adjustments are avoided

Scan physical checks as needed

Point of contact as needed for following up on missing documentation or escalation of transactional issues

Database entry and updates – MLS, Transaction Manager

Ensure our agent’s transactions are complete for compliance, commission payments are timely and adjustments are avoided

Systems review of Trident and transaction manager, issue resolutions submitted through OnBase

Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations and supporting office culture

Other duties as assigned

Qualification

Branch support experienceCustomer service experienceMicrosoft Office proficiencyTechnological proficiencyCommunication skillsMulti-taskingCustomer focusedAdaptability

Required

2 or more years of in office branch support experience

Strong written and verbal communication skills

Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software

Proficiency with Microsoft Office

Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams

Customer focused, delivery oriented, ability to multi-task

Willingness to be 'nimble' and adjust priorities as needed