Traba · 21 hours ago
Strategy & Operations - Manager (Scaled Operations)
New York, NY
Full-time
Onsite
Mid, Senior Level
$135K/yr - $150K/yr
5+ years expTraba is a technology company reinventing how industrial businesses manage labor by developing fully autonomous AI workflows. The role involves driving marketplace operations, optimizing live operations, and ensuring high levels of stakeholder satisfaction while collaborating cross-functionally.
CRMLocalMarketplaceStaffing Agency
Responsibilities
Operational Excellence: Own the optimization of live operations, business and worker support to ensure high levels of stakeholder satisfaction, retention, and growth opportunities while driving up operational and cost metrics
Data Analytics: Be knee deep in data, leveraging proficiency in SQL and other analytical tools along with the ability to extract insights from available data to inform process and product decisions
Subject Matter Expertise and Management: Lead a large team from the front by being in the day to day of our operations, developing expertise to be the escalation point for all work; grow into managing and coaching a large team distributed across the globe
Cross-functional Collaboration: Work closely with other Ops teams to consistently put in place scalable and efficient processes as Traba grows. Partner with product and engineering on solutions to enhance internal operations
Customer Obsession: Ensure that customer feedback, both internal and external, is captured and acted upon, improving Traba’s customer experience and driving revenue growth. You will be responsible for cost to serve, fill rate, marketplace support response & resolve times, and CSAT scores
Qualification
Required
5+ years in operations, strategy, account management, or customer success, with at least 2 years in a hands-on executional role (non-consulting), ideally in a fast paced environment with a focus on process improvement and structure
Willingness to spend time in the weeds, roll up sleeves and work at the ground level daily, fill shifts with workers, solve support tickets, write queries and build dashboards with the team
Ability to think tops down to strategically up-level efficiency, automation and drive down costs
Ability to develop data-driven strategies and measure success against KPIs
Proficiency in SQL, Excel, BI software is a must
Excellent communication skills, with the ability to influence stakeholders at all levels and clearly convey complex ideas
A passion for scaling businesses, building teams, and improving operational processes
Comfortable in a fast-paced, ambiguous environment where you'll wear multiple hats and be very hands-on with gritty work
Preferred
Previous experience in tech, marketplace, or startup environments is a plus
Benefits
Start-up equity
Competitive Salary
100% Paid health, dental & vision coverage
Dinner Provided via DoorDash, free DashPass & stocked kitchen for NY employees
Commuter benefit
Gympass Benefit
Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health
Company
Traba
Traba is a technology company that increases the productivity and potential of the industrial supply chain.
51-200 employees
H1B Sponsorship
Traba has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (2)
Funding
Current Stage
Growth StageTotal Funding
$45.6MKey Investors
Founders FundKhosla Ventures
2023-10-26Series A· $22M
2022-07-07Series A· $20M
2021-07-22Seed· $3.6M
Leadership Team
Mike Shebat
CEO & Co-Founder
Recent News
2025-12-16
The Business Journals
2024-02-12
2024-02-12
Company data provided by crunchbase