Wizards of the Coast · 17 hours ago
Senior Analyst - Trust and Safety
Renton, WA
Full-time
Onsite
Senior Level
$87K/yr - $130K/yr
6+ years expWizards of the Coast is a company that connects people through play and imagination. They are seeking a Senior Trust and Safety Analyst to blend strategic process development with hands-on investigation and incident response, working cross-functionally to improve safety programs and workflows.
Card and Board GamesDigital EntertainmentGamingTV
Responsibilities
Own incident operations end to end (intake, triage, resolution) across player, community, and staff reports; deliver timely, consistent, audit-ready outcomes against SLAs
Lead investigations into complex or high-impact incidents, providing clear, evidence-based findings and recommendations for action
Partner with product, engineering, and operations teams to design and evolve Trust and Safety systems, tools, and workflows that proactively reduce risk and promote safe player experiences
Develop and maintain internal policies, escalation procedures, and knowledge bases that support consistent and transparent incident handling
Identify systemic risks or process gaps, and drive cross-functional initiatives to address them through improved tooling, automation, or policy changes
Stay current on relevant laws, regulations, and industry standards related to online safety, moderation, and digital trust
Qualification
Required
6+ years of experience in Trust and Safety, investigations, risk management, or related operations within a live-service or technology-driven organization
Demonstrated expertise in conducting complex investigations —leveraging OSINT, social media analysis, and data-driven methods
Experience leading sensitive or high-impact incidents from intake through resolution, including documentation, stakeholder communication, and post-incident review
Proven track record of identifying operational gaps and collaborating across teams to strengthen safety workflows and reporting mechanisms
Familiarity with safety systems, moderation tools, and compliance frameworks relevant to online communities
Strong investigative and analytical skills, with the ability to interpret data, identify patterns, and recommend actionable solutions
Excellent written and verbal communication skills, with the ability to present findings and advocate for safety initiatives to technical and non-technical audiences
Highly organized, self-directed, and able to manage multiple priorities in a dynamic environment
Preferred
Experience in SQL, building dashboards, data collection, visualization, or experience in a scripting/programming language
Benefits
Health & Wellness: Medical, Dental, and Vision Insurance
Time Off to Recharge: Paid Vacation & Holidays
Financial Well-being: Generous 401(k) Match
Life & Family Support: Paid Parental Leave
Giving Back: Volunteer & Employee Giving Programs
Level Up Your Skills: Tuition Reimbursement
Exclusive Perks: Product Discounts & More!
Company
Wizards of the Coast
Wizards of the Coast develops and publishes game-based and other entertainment products.
501-1000 employees
H1B Sponsorship
Wizards of the Coast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown1999-09-09Acquired
Leadership Team
Christine Fung
Talent Acquisition Partner
Courtney Crooks
HR Business Partner
Recent News
2026-01-04
2026-01-04
Company data provided by crunchbase