Checkmarx · 5 hours ago
Director of Strategic CSM
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expCheckmarx is the leader in application security and code analysis solutions, helping the world’s largest organizations build secure software at speed and scale. As the Manager of Strategic Customer Success, you will lead a team of enterprise Customer Success Managers responsible for driving value, adoption, and retention across Checkmarx’s most strategic accounts.
Enterprise SoftwareSaaSSecuritySoftware
Responsibilities
Lead and mentor a high-performing team of Strategic Customer Success Managers focused on enterprise adoption, retention, and value realization
Drive strategic alignment with customers across the SDLC, ensuring CSMs can articulate value from code creation through testing and deployment
Guide customers on integrating security into their DevOps and CI/CD pipelines, helping them adopt DevSecOps best practices with Checkmarx solutions
Implement and refine customer success frameworks, playbooks, and best practices to scale the team’s impact and efficiency
Partner cross-functionally with Sales, Product, Engineering, and Professional Services to ensure unified execution and customer alignment
Track key performance indicators (KPIs) to measure customer health, satisfaction, and retention
Manage escalations, providing executive oversight and ensuring timely resolution
Collaborate with leadership to define quarterly objectives, forecast renewals, and contribute to growth strategies
Hire, develop, and retain top talent with a focus on professional growth and operational excellence
Qualification
Required
5+ years of Customer Success or Account Management experience in SaaS or cybersecurity
2+ years of leadership experience managing customer-facing teams
Strong understanding of SDLC and ability to communicate across all stages of software development
Hands-on experience with DevSecOps and CI/CD processes
Proven track record driving adoption, retention, and customer satisfaction
Experience with Gainsight, Salesforce, or similar tools
Benefits
Medical, dental, vision, 401(K), and additional incentives
Culture of community and opportunity to work in a growing organization
Room for career growth and professional development
Training and educational opportunities
Company
Checkmarx
Checkmarx is trusted by enterprises worldwide to secure their application development from code to cloud.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$92MKey Investors
Insight PartnersXT InvestmentsK1 Investment Management
2020-03-16Acquired
2015-06-25Series C· $84M
2013-11-12Series B· $8M
Leadership Team
Sandeep Johri
CEO
Maty Siman
Founder & CTO
Recent News
2025-12-20
Best Endpoint Protection Security (EPP) Tools, Software, Solutions & Vendors
2025-12-13
Company data provided by crunchbase