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Ro · 1 month ago

Virtual Medical Assistant / Patient Advocate, Temp (Day Shift)

United States

Contract

Remote

Entry Level

$28/hr - $28/hr

1+ years exp

Ro is a direct-to-patient healthcare company focused on helping patients achieve their health goals through effective care. The Patient Advocate role involves providing administrative support to healthcare providers and delivering concierge-style service to patients, addressing their non-clinical needs and enhancing their overall healthcare experience.

Hospital & Health Care

Comp. & Benefits

Responsibilities

Work in a rewarding and extremely fast-paced / high-growth environment to provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have via messaging and creating ‘magic’ for patients by finding ways to go above and beyond to meet their needs

Support providers with non-clinical administrative tasks in the Care Center (our medical record)

Triage messages for providers by being responsive, reassigning, and resolving messages efficiently and timely

Recognize that workflows to resolve patient concerns are highly dynamic, requiring collaboration and problem solving to find optimal solutions for patients

Contact pharmacies to assist patients with non-clinical prescription needs or issues

Provide feedback on workflow issues, provider responsiveness, quality, and clinical protocols

Pilot new efforts that expand retention opportunities or optimize operations

Assist in the management of prior authorizations for weight management patients

Qualification

Medical Assistant experienceEHR experienceBachelor's DegreeCustomer-facing experienceWriting skillsInterpersonal skillsTime management skillsProblem solving skillsAdaptabilityDetail-orientedSelf-starter

Required

1-2 years of experience in an administrative and/or customer-facing role

Excellent time management and organizational skills

Experience with EHR and navigating multiple applications to answer patient questions/concerns

Adaptable and flexible in rapidly-changing environments

Comfortable working in fast-paced environments (a must)

Detail-oriented and strong problem solving skills

Self-starter, proactive and takes initiative

Strong interpersonal communication skills

Some prescheduled weekend and night availability will be required as part of your work schedule

Will be required to work on some holidays

Preferred

Medical Assistant experience or Certified Nursing Assistant experience preferred

Bachelor's Degree preferred

1 year of experience working with insurance plans and policies (a plus)

Experience in a fast-paced, highly iterative clinical care role preferred

Previous experience working in remote / start-up environment (a plus)

Excellent writing skills - experience in creative writing or healthcare communications is a plus!

Company

Ro

Glassdoor3.1

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible.

Founded in 2017

New York, NY, US

201-500 employees