DEUTZ Corporation · 2 weeks ago
Customer Solutions Analyst
Pendergrass, GA
Full-time
Onsite
Entry, Mid Level
2+ years expDEUTZ Corporation is one of the world’s leading manufacturers of innovative drive systems. The Customer Solutions Analyst will be responsible for supporting DEUTZ customers and the sales force while deploying various customer solutions to improve customer experience and streamline customer interaction.
Machinery
Responsibilities
High degree of direct customer interfacing to identify appropriate customer solutions
Analyzing daily inventory levels, forecasts, and orders. (Identify changes in the customer order patterns vs. forecasts that can cause shortage or excess inventory & communicate those observations to impacted teams on the timely manner)
Managing product data between customer’s and DEUTZ system
Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training, and an absolute focus on resolving customer issues as quickly and effectively as possible
Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments
Customer Support, Order Processing & Customer Record Maintenance
Assist DEUTZ sales and distribution teams as necessary, serve as liaison with Engineering, Quality and Warranty teams to provide seamless customer service
Manage open tickets through the ticket system
Monitor and answer calls in line
Perform other duties as assigned
Qualification
Required
Bachelor's degree in business, Supply Chain or relevant field or equivalent
Two plus years of relevant industry experience
Demonstrated understanding of the end-to-end supply chain required (order management, logistics, distribution)
Working knowledge of SAP required
Advanced proficiency in Excel (pivot tables, v-lookups)
Excellent verbal and written communication skills
Ability to present data in a clear, concise manner
Ability to handle difficult or sensitive situations with diplomacy and tact
Tolerance for ambiguity in the fast-paced environment of change
Critical thinking - able to organize and prioritize
Excellent time management skills
Demonstrated strong collaboration skills
Team player with excellent interpersonal skills
Demonstrated problem-solving and analytical skills required
Strong logic and reasoning skills
Strong personal work ethic; an honest and straightforward manner
Self-motivated, energetic, 'can-do' attitude in a fast-moving environment
Willingness to travel (less than 20%)
Company
DEUTZ Corporation
For more than 160 years, DEUTZ engines have supplied customized, cost-effective power to a broad array of machine types and market segments.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Christoph Scholtes
Chief Technology Officer
JOSE IGNACIO GARCIA CORNEJO
Chief Operating Officer- COO
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