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Global Payments Inc. · 11 hours ago

Content Governance Specialist

Chicago, IL

Full-time

Hybrid

Mid Level

$74K/yr - $101K/yr

Global Payments Inc. is seeking a detail-oriented Content Governance Specialist to join their global marketing team. This role is responsible for implementing and enforcing policies and standards for the digital content lifecycle, ensuring that content is organized and easily discoverable.

AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments

No H1B

Responsibilities

Manage and maintain the internal content library, ensuring that all assets are organized, tagged and easily accessible by marketing teams around the world

Help publish content on the organization’s website using a headless CMS platform

Identify opportunities for streamlining content management processes and help implement automation solutions to improve efficiency

Document comprehensive content governance frameworks, policies, editorial guidelines and style standards

Enforce content governance to ensure consistency in categorization, metadata tagging and version control, internally and externally

Help support regional teams, providing guidance and training on internal content management processes and how to publish content through the CMS

Conduct regular audits of content to ensure it is accurate, up-to-date, and in line with global brand guidelines

Assist in implementing AI-driven content personalization initiatives

Define and track key performance indicators (KPIs) related to content usage and performance, using data to inform improvements

Qualification

Content management systemsContent governanceProject managementDigital content marketingProcess improvementGlobal collaborationTrainingAttention to detailCommunication

Required

Experience with enterprise-level CMS/DAM systems is a must; specific experience with Sitecore, Airtable, Wrike, Microsoft 365 and Marketo Engage a plus

Ability to manage multiple content projects simultaneously, ensuring timelines and quality standards are met

Strong understanding of content governance principles, including content categorization, version control and metadata management

Experience working with cross-functional teams, especially in a global or multi-regional context

Familiarity with top- and mid-funnel content strategies and how content supports lead generation, engagement and nurturing

A keen eye for detail to ensure that content is consistently organized and aligned with brand and marketing objectives

Experience identifying areas for process optimization and implementing solutions to enhance operational efficiency

Excellent written and verbal communication skills, with the ability to articulate complex information clearly, build relationships and guide regional teams