Apply on Employer Site

Clearlink · 7 hours ago

Social Media Community Engagement Specialist

Draper, Utah, United States

Full-time

Hybrid

Entry Level

1+ years exp

Clearlink Technologies LLC is a company that partners with leading brands to enhance consumer engagement. They are seeking a Social Media Community Engagement Specialist to drive positive customer experiences through social media interactions, manage brand voice, and foster brand loyalty.

MarketingSEO

Responsibilities

Reply to brand engagement-related social media consumer posts (including X (Twitter), Instagram, TikTok, Threads, Youtube, and Facebook) on behalf of client partner, adhering to client-specific social media playbook and guidelines including engagement protocol, voice/tone, and escalation procedures, during designated support business hours

Maintain a consistently high standard of brand responses as well as productivity in the day-to-day of the role

Proactively research, locate, surface, and potentially engage in timely and brand-appropriate sharable user-generated content (UGC) to recommend for repost across client-owned social channels

Support and expand proactive social listening to:

Identify opportunities to create more personalized, near real-time customer- influenced engagement replies and content

Pinpoint emerging customer trends in real-time to elevate as wider call-to-action / user-generated brand engagement opportunities

Locate and support “newsjacking” opportunities; i.e. flagging potentially relevant trending hashtags, social, and/or cultural moments for engagement and/or content creation inspiration

Track consumer response to GTM roll-outs and competitive insights as requested

Proactively recommend new content or effective brand engagement solutions, based on observations, trends, and information gathered from results of digital engagements and additional community insights

Ensure escalations are processed correctly and in a timely manner using the appropriate and necessary tools and processes

Provide accurate and relevant feedback on internal processes and tools to internal departments (including team lead, social media analysts, and account management) and/or clients to identify information that can be used to optimize current processes, such as the development of knowledge base (KB) resources for the team

Qualification

Social media managementCustomer relationship managementDigital engagement strategiesSocial media toolsContent creationTyping speedCommunicationOrganizational skillsTime managementAttention to detail

Required

Fluent in reading, writing, and speaking English

Excellent grasp of grammar, punctuation, and spelling nuances of the English language

Excellent written and verbal communication skills, comprehension skills and thorough attention to detail

High-level understanding of digital channels, including similarities and differences between social media networks, messaging apps, web-based chat, community forums, consumer review sites, self-service content, and e-mail

Must understand the difference between using social media on behalf of a company as opposed to personal use

Ability to quickly adopt and retain high-level knowledge and expertise on client's products and services

Strong organizational and time management skills

True ownership mindset with resilience and resolve to follow-through

High school diploma required

Preferred

1-3 years of experience managing social communities for brands or organizations preferred, online user-to-user support, community management social media, or marketing communications

1-3 years customer service experience or experience working in a related industry preferred

Previous experience with social media management tools such as Sprinklr, Khoros, etc. or other related technology platforms is highly desirable

Typing speed of 40 words per minute is desirable

Benefits

Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.

Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.

Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.

Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!)

Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 6 weeks after one year of employment.

Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays.

Office Vibes: This position will be expected to work 4 days in our Draper, UT office, with the perk of being 1 day remote each week.

World Class Facility: With onsite restaurants, a 7,000 sqft gym, pickleball & basketball courts, spin class/pilates room, bikes, massages, and so much more.

Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).

Employee Resource Groups (ERGs): Join us in fostering connections, celebrating diversity, and providing a supportive community for all.