Alside ยท 1 day ago
Sales Operations Manager
Atlanta Metro
Full-time
Onsite
Senior Level
5+ years expAlside, a leader in exterior building products, is seeking a National Account Sales Support Manager to support and grow key strategic national accounts. This role is critical in reinforcing Alside's market position by optimizing support and execution for national customers, strengthening teams, processes, and tools.
Building Materials
Responsibilities
Lead, mentor, and develop the National Account Operations team, ensuring they deliver consistent support that enables National Account Managers to focus on sales and growth
Serve as the senior operational point of contact for national account clients, overseeing order flow, resolving escalations, and ensuring a professional customer experience
Design, implement, and oversee national account operating strategies that align with business objectives and strengthen Alside's market position
Cultivate and manage strong client relationships at both mid-level and field-level, reinforcing trust and operational excellence across accounts
Partner with National Account leadership to build a culture of collaboration, accountability, innovation, and customer focus across the team utilizing playbooks to create consistency
Direct the creation and distribution of weekly, monthly, and quarterly reporting on key performance metrics to provide visibility for leadership and NAMs
Establish and monitor KPIs to measure operational effectiveness, identify trends, and drive continuous improvement
Standardize and improve national processes, creating new SOPs for reporting, pricing, rebates, marketing and account execution to drive efficiency and consistency across all regions
Develop and maintain playbooks and SOPs to drive consistency and enablement across National Accounts
Resolve pricing and order discrepancies quickly to support field teams and customers
Create and standardize reporting to provide accurate insights for leadership and cross-functional partners
Lead onboarding for new market activations to ensure smooth customer and Alside expansion launches
Create and standardize reporting across multiple systems (AS400, Salesforce, Vendavo, FinanceBI) to provide accurate insights
Qualification
Required
5--8+ years in operations, account management, or business process management within building materials, distribution, manufacturing, or B2B services
Experience working in organizations with both centralized functions and field/branch execution models
Skilled at training, onboarding, and change management -- able to coach teams and drive adoption of SOPs
Detail-oriented, with proven success in problem-solving, issue resolution, and continuous improvement
Preferred
Bachelor's degree preferred
Company
Alside
Alside represents over seven decades of inspired innovation.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase