Altera Digital Health · 1 month ago
Associate Service Delivery Manager
United States
Full-time
Remote
Mid Level
$54K/yr - $61K/yrAltera Digital Health is a member of the N. Harris Computer Corporation family, delivering health IT solutions to support caregivers globally. The Associate Service Delivery Manager will strengthen relationships with healthcare organizations, serving as a primary contact for clients and ensuring the reliability and performance of hosted solutions critical for patient care.
Computer Software
Responsibilities
Assist in managing technology relationships with healthcare clients, including daily communications, weekly status meetings, and executive reporting on KPIs/SLAs
Serve as a point of contact for hosting issues impacting clinical operations, ensuring timely escalation and resolution
Help build and maintain strong relationships with healthcare executives and IT leaders
Develop strategic insights to demonstrate understanding of client needs and regulatory priorities
Support internal workstreams for healthcare clients, including system decommissions, right-sizing, security, and compliance best practices
Assist in managing environmental change control for client awareness and acceptance, ensuring minimal disruption to patient care
Use performance monitoring tools to proactively identify and resolve issues with guidance
Ensure project deliverables, operational readiness, and uptime commitments are met
Document client processes and procedures to support continuity and compliance
Develop and maintain a deep understanding of how our services can optimize clinical workflows and improve patient outcomes
Learn to identify opportunities for additional services that enhance care delivery and operational efficiency
Assist in managing hosting profit margins while ensuring compliance with healthcare regulations
Identify opportunities for solution optimization and workflow best practices aligned with healthcare standards
Analyze performance data trends and present findings that support quality improvement initiatives
Help identify and grow reference accounts by sharing success stories that demonstrate improved patient care and operational excellence
Qualification
Required
Strong interest in client-facing account management or technical support roles within healthcare IT
Demonstrated ability to build and maintain strong relationships with healthcare stakeholders
Excellent communication, problem-solving, and interpersonal skills
Ability to work effectively with clients of varying technical expertise in high-pressure, patient-impacting situations
Ability to adapt to evolving healthcare technologies and compliance requirements
Proactive and independent work style with flexibility to meet healthcare operational demands
Preferred
Bachelor's Degree preferred
Foundational understanding of healthcare industry practices, clinical workflows, and regulatory requirements (HIPAA, HITRUST) is a plus
Company
Altera Digital Health
Healthcare IT should work for clinicians, not against them.
5001-10000 employees
H1B Sponsorship
Altera Digital Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (9)
2023 (17)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Danielle Emola, MBA, PHR
Human Resources Business Partner
Kate Lawrence Kayen
HR Business Partner, Manager
Company data provided by crunchbase