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City Wide Facility Solutions · 1 month ago

Facility Solutions Manager

Louisville, KY

Full-time

Onsite

Mid Level

$61K/yr - $61K/yr

City Wide Facility Solutions is seeking a Facility Solutions Manager to develop long-term relationships with customers and oversee a portfolio of assigned clients. The role involves enhancing customer experience, identifying new business opportunities, and collaborating with the sales team to achieve sales quotas.

Extermination ServiceFacilities Support ServicesHousekeeping Service

Responsibilities

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Qualification

CRM softwareAccount managementSales experienceClient communicationNegotiation skillsPresentation skillsAttention to detailVerbal communicationWritten communication

Required

Proven work experience as an Facility Solutions Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills