Apply on Employer Site

Voya Financial · 2 days ago

SVP, Sales Operations & Regulatory Oversight, Retail Wealth

Boston, MA

Full-time

Onsite

Mid, Senior Level

$225K/yr - $300K/yr

7+ years exp

Voya Financial is committed to providing opportunities for a better financial future and fostering a diverse work environment. The SVP, Sales Operations & Regulatory Oversight, Retail Wealth is a strategic leader responsible for enhancing sales productivity, ensuring regulatory compliance, and developing a high-performing team within the Retail Wealth Management sector.

Financial Services

Responsibilities

Lead and evolve sales operations processes to maximize efficiency, advisor productivity, and client satisfaction

Partner with RWM sales leaders to design and execute sales strategies aligned with enterprise goals

Oversee the development and optimization of sales enablement tools, workflows, and performance programs

Monitor sales performance metrics, identify trends, and provide actionable insights to drive continuous improvement and business growth

Serve as the primary liaison between the RWM sales organization and regulatory risk partners, ensuring clear, consistent communication and alignment with regulatory expectations

Translate complex regulatory requirements into practical, advisor‑friendly guidance that supports sustainable growth

Develop and deliver regulatory and policy training that enhances advisor understanding and adherence to required standards

Conduct routine assessments and oversight activities to identify emerging risks, address gaps, and reinforce best practices across the field

Collaborate with enterprise risk, legal, and supervisory teams to ensure sales practices, workflows, and communications reflect current regulatory and industry standards

Support the design and implementation of risk‑mitigating processes that protect clients, advisors, and the firm

Champion a culture of integrity and accountability, ensuring that strong governance is embedded in day‑to‑day sales activity

Lead and develop a high‑performing team with responsibility for sales operations, regulatory integration, and field readiness

Inspire a culture of teamwork, innovation, and continuous improvement

Build strong, influential relationships across all levels of the organization, serving as a trusted partner and advisor

Qualification

Sales Operations LeadershipRegulatory OversightFinancial Services ExperienceRegulatory Frameworks KnowledgeAnalytical SkillsCommunication SkillsLearning AgilityBusiness AcumenTeam MentalityCustomer FocusedCritical Thinking

Required

Bachelor's degree in Business, Finance, or related discipline

7+ years of experience in sales operations, regulatory oversight, or related functions within financial services, ideally with a focus on retail wealth management

5+ years of management experience in RWM sales operations or a comparable leadership role

Deep understanding of regulatory frameworks governing wealth management and financial advisory services; FINRA licenses required (7, 66, 24)

Proven ability to lead complex initiatives, manage cross‑functional partnerships, and drive organizational alignment

Strong analytical, problem‑solving, and decision‑making skills with the ability to assess risk and translate insights into action

Exceptional communication and interpersonal skills, with demonstrated strength in influencing senior stakeholders and field leaders