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Mercy Health · 2 months ago

Unit Secretary - Mercy West Sleep Center

Cincinnati, OH

Full-time

Onsite

New Grad, Entry Level

Mercy Health is a faith-based and patient-focused organization committed to enhancing the health and well-being of all individuals. The Unit Secretary provides clerical support to the nursing unit, ensuring organized and positive interactions while managing calls, scheduling appointments, and performing administrative tasks.

Health CareNon Profit

Responsibilities

Must possess the ability to troubleshoot and resolve caller problems and specific request in a timely manner

Provides excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner from both internal customers and the community

Schedules discharge follow up appointments; assists in recording traumas and codes within the facility

Performs other administrative or clerical duties and projects as assigned

Other duties as assigned

Qualification

EPIC Electronic Health RecordHealthcare clerical workProblem-solving skillsBasic computer skillsTyping skillsProactive in changing environmentCommunication skillsInterpersonal skills

Required

High School Degree or GED

Must possess the ability to troubleshoot and resolve caller problems and specific request in a timely manner

Provides excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner from both internal customers and the community

Schedules discharge follow up appointments; assists in recording traumas and codes within the facility

Performs other administrative or clerical duties and projects as assigned

Possesses problem-solving skills

Basic computer skills

25 WPM typing skills

Excellent communication and interpersonal skills

Engage with staff and patients in a professional manner

Ability to be proactive in a rapidly changing environment