Limble · 1 month ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$85K/yr - $125K/yrLimble is revolutionizing maintenance operations with their comprehensive software solutions. As a Customer Success Manager, you will drive customer adoption and value by managing onboarding processes, providing training, and ensuring customer satisfaction with the Limble CMMS platform.
Asset ManagementInformation TechnologySaaSSoftware
Responsibilities
Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams
Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
Set strategic direction in customer's use of Limble CMMS to address business challenges via Limble CMMS best practices
Provide additional training, education, and documentation to drive long term customer success
Set outcomes and measurable objectives with the customer
Hold customer and Limble CMMS accountable to delivering against goals and measurements of success
Identify opportunities and risks within customer’s organization, and present recommendations & solutions
Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product
Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels
Qualification
Required
Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry
Previous onboarding and implementation experience
Passion for customer success & excellence
Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must
Strong conflict resolution skills
Ability to prioritize and multitask on the fly
Resourcefulness, creativity and strategic thinking for troubleshooting problems
Self-motivated and self-directed
Fast learner
Strong attention to detail
Preferred
Background in working with equipment maintenance, machinery, or manufacturing
Fluency in Spanish or French
Preference will be given to candidates with available work hours from 8 AM - 5 PM EST to align with our European partners' business hours
Benefits
$85k-125k OTE
Fully remote position
Stock options
Flexible PTO
11 paid company holidays
Paid parental leave
Health, Dental, and Vision insurance
Employer paid Basic Life insurance and Short-Term Disability insurance
Company contribution match for HSA and 401(k)
Monthly employee wellness stipend
Opportunities for Learning and Development Reimbursement
Pet insurance
Company
Limble
Limble is the AI maintenance and asset management platform.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$96.96MKey Investors
Goldman Sachs Growth Equity
2024-06-24Series B· $20.36M
2023-06-22Series B· $58M
2021-05-15Series A· $18.6M
Leadership Team
B
Bryan Christiansen
Founder & CEO
Recent News
2025-09-12
EIN Presswire
2025-05-06
2025-05-04
Company data provided by crunchbase