IT Onboarding Specialist jobs in United States
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UG2 ยท 1 month ago

IT Onboarding Specialist

positionBoston, MA, 02199, United States
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

UG2 is a leader in facility services, committed to innovation and client satisfaction. The IT Onboarding Specialist is responsible for managing and coordinating IT onboarding and offboarding activities for employees, ensuring smooth transitions and efficient support.

Facilities Support ServicesFacility ManagementJanitorial ServiceService Industry

Responsibilities

Provide support for a team of 3 employees
Order laptops, phones, and other equipment; track delivery status
Engage with PC Lifecycle services providers and coordinate all related activities
Process onboarding, offboarding, and advanced replacement of laptops
Collaborate with other teams to resolve daily non-technical issues
Update user accounts in Microsoft Entra

Qualification

Microsoft ExcelOnboarding processesIT administrationAsset management systemsCustomer service orientationCommunication skillsOrganizational skillsProblem-solving skills

Required

Motivated and proactive attitude
Minimum intermediate proficiency in Microsoft Excel (e.g., comfortable with PivotTables, VLOOKUP, conditional formatting, and data analysis)
Exceptional attention to detail and accuracy in all tasks
Excellent verbal and written communication skills
Strong typing skills
Ability to work independently
Ownership of onboarding and offboarding processes
2+ years in IT support or administration, with exposure to onboarding/offboarding processes
Experience managing PC lifecycle and asset tracking using enterprise tools
Intermediate Excel proficiency applied to reporting and data analysis
Familiarity with ticketing systems and SLA-driven support
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment

Preferred

Prior experience in IT administration or onboarding/offboarding
Familiarity with asset management systems or ticketing platforms
Ability to multitask and manage competing priorities
Strong organizational and time management skills
Experience working with external vendors or service providers
Customer service orientation and problem-solving skills

Company

UG2

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UG2 is a provider of comprehensive integrated facility services and solutions.
dateFounded in 2011
location
Boston, Massachusetts, USA
people-size1001-5000 employees
web-link
https://ug2.com/

Funding

Current Stage
Late Stage

Leadership Team

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John Correia
Chief Operating Officer
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Dennis Giblin
National Vice President Strategic Partnerships & Solutions
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Recent News

Seattle TechFlash
Why life science organizations are outsourcing facility services
2025-09-15
citybiz
UG2 Accelerates Momentum with Key Appointments in Southern California
2025-08-13
Boston Business Journal
UG2 passes its de-facto predecessor in size in its home state
2023-11-09
Company data provided by crunchbase