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The Goodyear Tire & Rubber Company · 2 weeks ago

Senior Customer Service Engineer

Delhi, NY

Full-time

Onsite

Senior Level

The Goodyear Tire & Rubber Company is one of the world's largest tire manufacturers, employing around 68,000 people globally. They are seeking a Senior Customer Service Engineer to lead customer service operations for Consumer and Farm customers, handle complaints, and maintain strong stakeholder relationships while training on processes and tire technology.

Automotive

H1B Sponsor Likely

Responsibilities

You coordinate with customers for warranty handling within the set turnaround and response time

You apply technical knowledge of tire functioning, manufacturing processes, and field conditions

You coordinate with the Business and Service teams to build synergy

You report to the Regional Manager on daily warranty handling and MIS

You coordinate with the Field Engineering team for mileage surveys, new condition developments, and other warranty-related matters

You conduct root cause analysis and resolve field concerns

You keep track of the latest competitive policies, products, and technology developments for benchmarking

You conduct fleet tests and follow up with customers on new development projects

You develop strong business relationships with the Replacement channel and OEM workshops by providing excellent and timely customer service support

You conduct mileage surveys, campaign support, tire safety and maintenance awareness programs, and customer connect initiatives

You handle a team of 3P technical experts and assist them in real time for instant warranty support to customers and OE customers

You hold regular meetings with Consumer OE and Farm OE field, state, and regional service leaders to strengthen PR and collaboration

Qualification

Technical knowledge of tiresCustomer service operationsWarranty handlingRoot cause analysisTeam leadership

Required

Lead customer service operations for Consumer and Farm customers

Handle customer complaints from OE and Replacement customers

Maintain strong relationships with stakeholders

Train the channel on processes and tyre technology

Support OE and dealers on sales and service activities

Coordinate with customers for warranty handling within the set turnaround and response time

Apply technical knowledge of tire functioning, manufacturing processes, and field conditions

Coordinate with the Business and Service teams to build synergy

Report to the Regional Manager on daily warranty handling and MIS

Coordinate with the Field Engineering team for mileage surveys, new condition developments, and other warranty-related matters

Conduct root cause analysis and resolve field concerns

Keep track of the latest competitive policies, products, and technology developments for benchmarking

Conduct fleet tests and follow up with customers on new development projects

Develop strong business relationships with the Replacement channel and OEM workshops

Provide excellent and timely customer service support

Conduct mileage surveys, campaign support, tire safety and maintenance awareness programs, and customer connect initiatives

Handle a team of 3P technical experts and assist them in real time for instant warranty support to customers and OE customers

Hold regular meetings with Consumer OE and Farm OE field, state, and regional service leaders

Company

The Goodyear Tire & Rubber Company

Goodyear is one of the world's largest tire companies. It employs about 62,000 people and manufactures its products

Founded in 1898

Akron, Ohio, USA

10001+ employees

https://jobs.goodyear.com/

H1B Sponsorship

The Goodyear Tire & Rubber Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (29)

2024 (16)

2023 (10)

2022 (33)

2021 (14)

2020 (6)