BDO USA · 3 weeks ago
Credit to Cash Senior Operations Analyst
Jacksonville, FL
Full-time
Onsite
Mid, Senior Level
$68K/yr - $82K/yr
2+ years expBDO USA is a professional services firm that provides assurance, tax, and advisory services. The Credit to Cash Senior Operations Analyst is responsible for overseeing billing and contract administration processes, resolving complex issues, and training staff while serving as a subject matter expert in financial systems.
AccountingConsultingFinancial Services
Responsibilities
Provides billing and contract administration direction and support to client facing professionals and lead analyst
Investigates, identifies root causes and resolves complex set up and billing issues utilizing firm best practices through coordination with client facing professionals, lead analysts and regional finance
Provides resolution for first level issues escalated by the lead analysts or client facing professionals
Trains new and existing staff on the firm’s billing and contract administration policies, procedures and best practices
Serves as a subject matter expert (SME) of the financial system relating to customer billing configurations, billing process and best practices
Reviews identified billing and contract administration issues, and updates departmental procedures and Knowledge Based articles
Leads billing and contract administration improvement projects in individual locations, as directed
Works in concert with Regional Finance, Principals and Office Managing Principals (OMP) to understand billing and contract administration needs of assigned region(s)
Researches and responds to client questions received through the BDO eBill portal
Researches and provides timely response to internal billing and contract administration inquires
Assists in monitoring unbilled accounts receivables (UAR) by business line, and follow-ups with the appropriate individuals to insure the UAR is billed in a timely manner
Mentors and assists in the development of lead analysts
Coordinates and leads onsite support for existing locations and expansions
Other duties as required
Qualification
Required
Bachelor's degree in Finance, Accounting, or Economics and two (2) or more years of experience within a billing and/or contract management role; OR High School Diploma/GED and five (5) or more years of experience within a billing and/or contract management role
Proficiency with Microsoft Office Suite, specifically Word and Excel
Superior verbal and written communication skills
Exhibits independent judgment and decision-making skills in the remediation of complicated billing requirements
Ability to work and communicate effectively with professionals at all levels
Superior customer service skills
Ability to work in a deadline-driven environment, and handle multiple projects and tasks with an attention to detail
Ability to successfully multi-task while working independently or in coordination with other core business services professionals
Understands and maintains the confidentiality of all information
Excellent time management skills
Preferred
Professional services firm experience
Two (2) years of supervisory experience
Oracle Cloud or similar time and billing software experience
Benefits
Employee Stock Ownership Plan (ESOP)
Comprehensive compensation and Total Rewards benefits
Company
BDO USA
BDO USA renders taxation, audit, assurance, advisory, and business outsourcing services to companies across all sectors of the economy.
10001+ employees
H1B Sponsorship
BDO USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (92)
2024 (101)
2023 (119)
2022 (151)
2021 (105)
2020 (199)
Funding
Current Stage
Late StageTotal Funding
$1.3BKey Investors
Apollo
2023-08-15Debt Financing· $1.3B
Leadership Team
Catherine Moy
Chief People Officer
Cristin Boynton
Principal, Tax Automation & Innovation
Recent News
International Accounting Bulletin
2026-01-12
2025-12-09
Best ERP Software, Vendors, News and Reviews
2025-11-05
Company data provided by crunchbase