Unisys · 6 days ago
Sr Technical Customer Service Desk Agent in Indianapolis, IN
Indianapolis, IN
Full-time
Onsite
Mid, Senior Level
2+ years expUnisys is a company that offers a range of technical services, and they are seeking a Senior Technical Customer Service Desk Agent. The role involves providing Tier 1 and Tier 2 support, troubleshooting complex issues, and assisting users with hardware, software, and network connectivity problems.
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware
Responsibilities
Provides Tier 1 and Tier 2 support
Troubleshoots and resolves complex issues including:
Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and
Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment
Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution
Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence
Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries
Utilizes problem solving and analytical skills to effectively resolve challenging incidents
Qualification
Required
Provides Tier 1 and Tier 2 support
Troubleshoots and resolves complex issues including supporting maintenance of hardware/software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems
Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment
Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution
Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence
Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries
Utilizes problem solving and analytical skills to effectively resolve challenging incidents
Preferred
Some College
May require technical certification or Associate Degree
Generally, 2-4 years' experience in area of responsibility
Benefits
Unlimited paid time off
A 401(k) match
Comprehensive healthcare
HSA matching
Ongoing learning opportunities
Company
Unisys
Unisys is a worldwide information technology company. They provide a portfolio of IT services, software, and technology that solves
10001+ employees
H1B Sponsorship
Unisys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (47)
2023 (24)
2022 (21)
2021 (21)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$1.19B2025-06-16Post Ipo Debt· $700M
2020-10-29Post Ipo Debt· $485M
2010-01-19Acquired
Leadership Team
Mike Thomson
CEO & President
Raj R Raman
CTO, Cloud
Recent News
2025-12-16
Company data provided by crunchbase