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Linnaeus · 1 month ago

Experienced Veterinary Client Service Representative (Full-Time)

Reseda, CA

Full-time

Onsite

Mid Level

$18/hr - $23/hr

Linnaeus is seeking an Experienced Veterinary Client Service Representative to join VCA McClave Animal Hospital. The role involves providing excellent customer service, managing appointments, and ensuring the hospital maintains a clean and welcoming environment for clients and their pets.

Health CareVeterinary

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

Scheduling and confirming appointments

Placing outbound calls for follow-ups and reaching out to prospective clients

Presenting and explaining fees, including processing payments

Recommending, selecting, and obtaining products and services, including prescriptions

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

Managing medical records, documentation, reports and correspondence

Hospital maintenance (including removal of animal waste), cleaning and sanitizing common areas and exam rooms between visits, maintaining and adhering to infection control standards set in place by all regulatory agencies, and ensuring personal workspaces and the facility is neat and clean at all times—both inside and outside