Executive Customer Success Manager jobs in United States
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Genesys · 1 month ago

Executive Customer Success Manager

positionVirginia, USA
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$162K/yr - $301K/yr
date12+ years exp

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Executive Customer Success Manager is a strategic role focused on guiding large enterprise customers toward measurable success with Genesys Cloud CX.

Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
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Work & Life Balance

Responsibilities

Be a Trusted Advisor
Drive Value and Outcomes
Lead Executive Engagements
Collaborate Across Genesys
Ensure Retention and Growth
Be the Voice of the Customer

Qualification

Customer Success ManagementSaaSCloud TechnologiesC-level EngagementStrategic ConsultingBusiness AcumenExecutive Presentation SkillsProactive AttitudeCommunicationStorytelling Skills

Required

12+ years of experience in Customer Success, Account Management, or Strategic Consulting, managing enterprise or global accounts
Deep understanding of SaaS, cloud, or CX/contact center technologies
Proven success building and influencing relationships with C-level executives and senior stakeholders
Strong business acumen and the ability to link technology investments to business value
Excellent communication, storytelling, and executive presentation skills
A proactive, self-starter attitude with a bias for action and collaboration

Preferred

Bachelor's degree, MBA, or equivalent experience preferred

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Company

Genesys

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Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
dateFounded in 1990
location
Menlo Park, California, USA
people-size5001-10000 employees
web-link
https://www.genesys.com

Funding

Current Stage
Late Stage
Total Funding
$2.98B
Key Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M

Leadership Team

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Tony Bates
Chairman and CEO
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Brian Swartz
Chief Financial Officer
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Recent News

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Company data provided by crunchbase