Goldbelt Tram ยท 12 hours ago
Lead Harbor Host
Juneau, AK
Part-time
Onsite
Entry, Mid Level
2+ years expGoldbelt Tram is the only aerial tramway in Southeast Alaska, offering scenic adventures and cultural experiences. The Lead Harbor Host is responsible for supervising and training subordinate hosts, ensuring excellent customer service, and maintaining operational efficiency during the supervisor's absence.
Adventure TravelTourismTravel
Responsibilities
Ensure that each customer receives prompt and courteous service
People-oriented and able to provide superior customer service
Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates
Functions as the respective host supervisor with limited decision-making authority, during operational hours when manager is not on duty; striving to maintain and/or improve guest services
Assists the Guest Services Supervisor in establishing and nurturing a good working relationship between the Tramway and vendors, cruise ship sales staff, in order to secure and increase sales from, and offer quality services and products to, potential tramway guests
Acts as one of the primary contacts to settle collected vouchers with cruise ship staff to ensure GT will be paid accurately; accurately collects and exchanges cruise ship vouchers for tramway tickets
Familiar with theater operations at the upper terminal, Operates projection and sound system for the theater complex
As an experienced Host, provides correct tour and local visitor information and assistance to guests at the lower terminal, and/or assistance/guidance to subordinate Hosts, explaining the practices, procedures and techniques of providing excellent customer service to all incoming and outgoing passengers. Assigns tasks; checks quality of work performance; and makes follow-up suggestions for improvement
Train and supervise subordinate hosts
Performs other incidental and related duties as required and assigned
Qualification
Required
Ability to meet time and attendance requirements
Ability to work all different shifts including holidays and weekends
Ability to attend all scheduled meetings, orientations and trainings
Ability to handle stress under pressure
Excellent communication and customer service skills
Ability to learn, understand, and follow oral and written instructions/directions
Skill in operating personal computer utilizing a variety of computer software
Skill in establishing and maintaining cooperative working relationships with other employees
Ability to work directly with the public, providing information and assistance on a daily basis
Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc
High school diploma or equivalent
Two (2) seasons of host, customer service or paraprofessional level experience involved with tourism, travel, and/or hospitality services
Ability to successfully pass a background check
Preferred
Current CPR and first aid certificates
Drug testing may be required
Previous experience working in the visitor or hospitality industry or other customer service related field
Benefits
Seasonal Employee Layoff Bonus Plan
Discretionary performance bonuses
Company
Goldbelt Tram
Goldbelt Tram is a travel company that provides cultural heritage education, expansive views, nature exhibition, and hiking trails.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase