Goldbelt Tram ยท 2 days ago
Harbor Host
Juneau, AK
Part-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrGoldbelt Tram is the only aerial tramway in Southeast Alaska, offering guests a scenic adventure and a chance to explore the beauty of Alaska. The Harbor Host is responsible for providing tour and visitor information while ensuring excellent customer service and overseeing ticketing processes.
Adventure TravelTourismTravel
Responsibilities
Ensure that each customer receives prompt and courteous service
People-oriented and able to provide superior customer service
Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates
Maintain an excellent customer service level to all incoming and outgoing cruise ship, special group or local passengers, meets and greets all potential tramway guests; provides tram and visitor information; gives directions to the viewing areas, gift shops, restaurant, and other locations; explains the details of the full tramway experience
At the lower terminal, provides highest level of customer service to all guests, explaining the various products or services available for purchase within the aerial tramway, including tramway transportation, theater viewing, restaurant products, etc.; collects (and counts at end of shift) vouchers; verifies purchased tickets before guests get onto the tramway cabins and depart
Must be able to read and accurately exchange cruise ship vouchers for correct tram tickets or other tours
Must be able to function under pressure during peak visitor hours and greet each guest as if they were your first guest of the day
Requires repetitive, consistent process of scanning, punching tickets and stamping wrists to validate the guests visit
Constantly applies effective practices and techniques of providing excellent customer service to all incoming and outgoing passengers; seeks and follows advice provided by Lead Host or Lead Ticket Agent in improving customer service skills and becoming more familiar with tour and visitor information
Performs other incidental and related duties as required and assigned
Qualification
Required
Ability to meet time and attendance requirements
Ability to work all different shifts including holidays and weekends
Ability to attend scheduled meetings, orientations and training sessions
Excellent communication and customer service skills
Ability to learn, understand, and follow oral and written instructions/directions
Skill in establishing and maintaining cooperative working relationships with other employees
Ability to work directly with the public, providing information and assistance on a daily basis
Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc
Hiring for attitude, will train for skills
Ability to successfully pass a background check
Preferred
Current CPR Certification and First Aid training or the ability to obtain within 30-days
Drug testing may be required
Previous experience working in the visitor or hospitality industry or other customer service related field
Benefits
Seasonal Employee Layoff Bonus Plan
Discretionary performance bonuses
Company
Goldbelt Tram
Goldbelt Tram is a travel company that provides cultural heritage education, expansive views, nature exhibition, and hiking trails.
Founded in 1974
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase