DysrupIT · 3 months ago
Technical Support Engineer
United States
Full-time
Remote
Mid LevelDysrupIT is a company that provides innovative solutions in the tech space, and they are seeking a Technical Support Engineer to deliver exceptional customer service and technical support for their vector database and Pinecone products. The role requires strong technical skills and the ability to communicate effectively with customers to troubleshoot issues and enhance their experience.
Cloud ComputingCyber SecurityInformation TechnologySoftware
Responsibilities
Manage and resolve customer inquiries in a timely and effective manner
Provide support to customers by troubleshooting technical issues and communicating escalations to our engineering teams
Explain usage and costs to customers, working closely with our finance team to address billing inquiries
Design runbooks to improve coverage and effectiveness of our internal AI agents
Identify areas of improvement for customer experience and share suggestions with our product team
Enhance our product literature by creating knowledge articles and improving our documentation
Qualification
Required
Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations
Ability to communicate complex technical concepts to both technical and non-technical audiences
Proficiency in one or more popular programming languages (Python, JavaScript)
Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions
Preferred
Preference for experience working with cloud providers (AWS, GCP, Azure)
Company
DysrupIT
DysrupIT delivers enterprise cloud, cybersecurity, application engineering, managed services, and ITSM solutions.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Elizabeth Hermosura
Founder
Company data provided by crunchbase