NEOGOV · 1 month ago
Guest Service - Lead
Gahanna, OH
Full-time, Contract
Onsite
Entry, Mid Level
$15.75/hr - $18.25/hr
1+ years expNEOGOV is part of the City of Gahanna, and they are seeking a Guest Service Lead for their aquatics facilities. This role involves overseeing daily operations, ensuring exceptional customer service, and maintaining safety standards at the aquatics site.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists the Recreation Supervisor in the daily operations of the aquatics facilities
Provides direct monitoring of Concession/Office Crew, and the quality of service being provided
Independently responsible for desk, customer service, membership processing and concession operations at the aquatics site
Ensures exceptional safety standards are maintained
Reports to the Recreation Supervisor
Guest Services Lead staff are required to be available the first week of May for training and pool set-up. The pools are open mid-May through Labor Day weekend. The Guest Service Lead-Aquatics staff are expected to be available throughout the entire season unless otherwise noted at hiring
Leads with onsite supervision and communication; assists with scheduling, training and evaluating employees
Serves as the main point of contact for guests while onsite at aquatics facilities, processing memberships, answering phones, selling gate admissions, preparing accurate deposits, and monitoring contractors
Leads and maintains the promotion of excellent customer service standards at all levels of operations
Implements and enforces the emergency action plans and facility safety policies
Establishes and maintains effective working relationships with employees, supervisors, other agencies and the public
Maintains the inventory of supplies and equipment in connection with the operation of the pool; assists Recreation Supervisor and co-workers in duties necessary for the proper upkeep and maintenance of the pool and pool grounds
Maintains all necessary documentation for business, operations, program and staffing under the direction of the Recreation Supervisor
Maintains proper pool staff certification requirements
Provides program leadership through staff to organize, conduct and expand all programs including, but not limited to, the swim team, dive team, swim lessons and special events
Regular, predictable, and punctual attendance is required
Evaluates the effectiveness of programs and services and makes recommendations on the modification of existing programs
Maintains high standards of health and safety in all aquatics operations, adhering to industry standards at all times
Maintains the facility in a clean and orderly fashion
Attend and assist in facilitating all required pre- and in-service training
Performs other tasks and duties as assigned
Qualification
Required
High School Diploma or equivalent required
One year of progressively responsible experience at a pool facility is preferred
Current American Red Cross CPR/AED for the Professional Rescuer, First Aid, and Administering Emergency Oxygen certificate required
Current ServSafe Food Handler Certification or ability to obtain before employment is required
Minimum 18 years of age
Preferred
Current American Red Cross Lifeguard, or a nationally recognized equivalent, certificate
Benefits
Seasonal employees are eligible to participate in the Ohio Public Employment Retirement (OPERS).
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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