NEOGOV · 2 months ago
Care Navigation Program Manager
Durham, NC
Full-time
Hybrid
Senior Level
$78K/yr - $120K/yr
5+ years expNEOGOV is part of the City of Durham, focusing on community safety and support services. The Care Navigation Program Manager oversees the operations of the Care Navigation HEART team, ensuring high-quality, trauma-informed care while supervising clinicians and peer support specialists.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Ensure Care Navigation teams deliver trauma-informed, person-centered, and culturally responsive care for mental, behavioral, and substance use crises
Collaborate with DCSD staff and community partners to strengthen referral pathways and support smooth transitions to long-term services
Work with the Stabilization Program Manager to maintain high-quality service delivery and program effectiveness through consistent collaboration to identify trends, measure outcomes, and guide program improvements
Provide supervision and consultation to clinicians and peer support specialists, supporting best practices in assessment, care coordination, intervention, de-escalation, and follow-up
Conduct field observations to offer feedback, coaching, and professional development
Support onboarding and ongoing training for Care Navigation staff
Ensure compliance with all regulations and maintain accurate documentation related to supervision, client care, and program monitoring
Contribute to strategic planning and departmental initiatives focused on performance, continuous improvement, and supportive organizational culture
Qualification
Required
Master's degree in social work, psychology, or related human services field. (PhD or PsyD will also be considered)
Five years of experience related to assignment
License in one of the following: Licensed Clinical Social Worker (LCSW/LCSWA), Licensed Clinical Mental Health Counselor (LCMHC/LCMHCA), Licensed Marriage Family Therapist (LMFT/LMFTA) or Licensed Clinical Addiction Specialist (LCAS/LCASA)
A current valid North Carolina Class C Driver's license with a satisfactory driving record or if from outside of the State of NC, the willingness and ability to obtain one within 60 days of hire
Benefits
12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase