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Mastery Schools · 1 month ago

Camden Enrollment Support Specialist

Camden, NJ

Part-time

Onsite

Entry Level

$23/hr - $27/hr

1+ years exp

Mastery Charter Schools is a public charter network dedicated to providing quality education to students in Philadelphia and Camden. The Enrollment Support Specialist plays a crucial role in assisting families with the enrollment process, ensuring a positive experience while helping schools achieve their enrollment goals.

EducationHigher EducationSecondary Education

Growth Opportunities

Responsibilities

Guide families through the enrollment process, including identifying the best Mastery school for their child, answering questions, and assisting with applications

Provide customer service via phone, text, email, and LiveChat to respond to inquiries from parents, staff, and community partners

Manage lead cultivation in HubSpot, contacting interested families daily and meeting weekly conversion and outreach goals

Transition enrolled families to school-based operations teams for registration completion

Conduct outreach efforts such as referral calls, emails, canvassing, phone banking, and event support to drive student enrollment

Support school-based enrollment initiatives and events to increase student recruitment and retention

Build and maintain relationships with local community centers, daycares, and pre-K programs (especially in Camden) to promote Mastery Schools

Maintain accurate records in multiple software systems, ensuring confidentiality

Communicate professionally and effectively, including drafting written correspondence, brochures, and flyers

Collaborate with other ESS team members and school-based operations teams as needed

Attend all required meetings and training sessions

Qualification

Customer service excellenceOrganizational skillsCommunication skillsGoogle Sheets proficiencySpanish fluencyCultural competenceCommunity outreachCreative thinkingProblem solvingRelationship building

Required

Excellence in customer service

Highly motivated with strong organizational skills; able to manage multiple tasks simultaneously

Strong telephone and interpersonal communication skills

Demonstrated ability to establish and maintain positive working relationships with students, parents, staff, coworkers and the public, as well as collaborate effectively

Creative thinker and problem solver

Self-aware, culturally competent, and committed to an anti-racist mindset

Proficiency with Google Sheets and Outlook

High School Diploma or GED required

At least one (1) year prior experience in a high-paced customer support role (retail, call center, reception/front desk operations, etc)

Experience working with families and individuals from diverse ethnic, racial, and socio-economic backgrounds

Ability to physically perform the essential duties of the role as outlined above, and to work in the environmental conditions required, such as traveling to network campuses, monitoring and interacting with students, in-person facilitation of trainings, etc

This role may require frequent travel between multiple locations. Reliable transportation is essential to fulfill job responsibilities