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Walmart Canada · 1 month ago

Sr. Manager, Learning & Development, Product & Certification Programs

San Bruno, CA

Full-time

Onsite

Mid, Senior Level

$117K/yr - $234K/yr

4+ years exp

Walmart Inc. is a leading retail company, and they are seeking a Sr. Manager, Learning & Development, Product & Certification Programs to drive the design, development, and delivery of product education and certification programs. This role is responsible for creating scalable learning programs that enhance product mastery and improve platform adoption.

DeliveryRetailShopping

Responsibilities

Lead the expansion of Walmart Connect Academy into a unified learning platform supporting both internal associates and external advertisers, agencies, and partners

Serve as a player/coach who manages a team of designers and vendors while personally developing and delivering key learning programs and certifications

Partner cross-functionally with Product, Marketing, Partner Management, and Sales to align product and certification programs with business goals and go-to-market priorities

Identify opportunities to build role-based learning paths that increase product knowledge, adoption, and confidence across all learner groups

Design and deliver multi-modal learning programs; Instructor-Led Training (ILT), Virtual ILT (vILT), eLearning, video, simulations, microlearning, and blended learning, tailored for both internal and external audiences

Build modular, tiered curricula (101/201/301) that progress from foundational product knowledge to advanced campaign strategy and platform optimization

Apply instructional design, UX, and visual storytelling principles to create high-impact content that engages and inspires learners across roles and experience levels

Develop visually compelling, emotionally resonant learning assets using tools such as Articulate Rise/Storyline, Adobe Captivate, Camtasia, Vyond, and Adobe Creative Suite

Facilitate live and virtual product training sessions, certifications, and enablement workshops for Walmart Connect associates, advertisers, and partners

Partner with SMEs and leaders to ensure program content reflects the latest product updates, features, and performance best practices

Oversee the full lifecycle of Walmart Connect’s certification programs, from concept and assessment design through delivery, localization, and renewals

Ensure certifications are industry-recognized credentials that elevate Walmart Connect’s reputation and partner confidence

Build and maintain governance and version control processes to ensure accuracy, consistency, and alignment with product evolution

Collaborate with Learning Platforms and Tech teams to manage certification data, reporting, and learner tracking within the LMS

Define learning KPIs and success metrics that tie directly to business outcomes (e.g., advertiser spend, platform usage, internal product proficiency, campaign performance)

Partner with analytics and business intelligence teams to evaluate learning impact and ROI using dashboards and data reporting

Present insights and recommendations to leadership on program performance, adoption trends, and improvement opportunities

Continuously refine learning strategies to ensure content remains relevant, scalable, and impactful for both internal and external learners

Collaborate closely with Product, Partner Management, Marketing, and Sales Enablement to align training with product launches, feature updates, and strategic priorities

Conduct needs analyses and learning discovery sessions with internal teams and external clients to uncover capability gaps and design targeted learning solutions

Build relationships with agencies, advertisers, and enterprise partners to co-create customized learning programs that drive adoption and satisfaction

Represent Walmart Connect Academy externally as a trusted education ambassador, promoting the Academy’s value to partners, clients, and the broader advertising industry

Lead, coach, and develop a team of learning designers, facilitators, and external vendors, ensuring delivery excellence across all programs

Oversee vendor relationships for certification design, localization, translation, and content production to ensure high-quality standards

Foster a collaborative, innovative team culture that prioritizes learning impact, creativity, and continuous improvement

Qualification

Learning & DevelopmentInstructional DesignCertification Program ManagementData AnalysisAdobe Creative SuiteArticulate StorylineProject ManagementStakeholder CommunicationFacilitation SkillsTeam Leadership

Required

Bachelor's degree in Business, Human Resources, Communications, Education, or related field and 4 years' experience in adult learning, training content development, or related area OR 6 years' experience in adult learning, training content development, or related area

Preferred

Instructional Design Software

Leading cross-functional teams

Master's degree in Learning and Development, Human Resources, or related field

Project Management Certification

Project management experience

Six Sigma certification

Supervisory experience

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.