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LegalOn Technologies · 1 month ago

Legal Customer Success Manager - Governance product (Fides)

United States

Full-time

Remote

Entry, Mid Level

$110K/yr - $135K/yr

1+ years exp

LegalOn Technologies is a global leader in Legal and Governance AI, expanding its Governance sales team in the US. The Customer Success Manager for the Governance product (Fides) will work with enterprise clients to ensure successful onboarding, adoption, and value capture of the platform, leveraging legal expertise and managing client relationships.

Artificial Intelligence (AI)LegalLegal TechNatural Language ProcessingSoftwareTask Management

Responsibilities

Serve as a knowledgeable point of contact for clients on corporate law and governance workflows

Interpret and extract legally relevant data from complex corporate documents and map it accurately into the Fides platform

Provide legally informed guidance that builds client trust and supports long-term partnership

Lead onboarding projects for new enterprise clients, ensuring a structured, efficient, and timely implementation

Design onboarding plans, coordinate stakeholders, and deliver training that accelerates product adoption

Identify governance requirements and ensure the solution configuration aligns with each client’s corporate structure

Support clients throughout their lifecycle with proactive check-ins, responsive communication, and issue resolution

Drive product usage, deepen engagement, and promote best practices to maximize client value

Organize webinars, workshops, and training sessions to educate client teams and strengthen retention

Identify upsell opportunities within existing accounts and partner with Sales where needed to expand usage or introduce additional services

Maintain accurate client data, track success metrics (OKRs, KPIs), and contribute strategic insights to Customer Success leadership

Collaborate with Product to communicate client needs and suggest enhancements that improve platform usability and compliance

Partner with Sales, Implementation, and Support teams to ensure unified, high-quality client outcomes

Identify processes suitable for automation and help implement workflow improvements across CRM and internal systems

Qualification

Licensed attorneyCorporate law expertiseProject managementLegalTech experienceClient relationship managementAnalytical mindsetTechnical aptitudeCommunication

Required

Licensed attorney in one or more US jurisdiction

Strong understanding of corporate law, entity management, governance documents, and regulatory frameworks

Ability to interpret complex corporate structures and translate them into scalable workflows within the platform

1 to 2 years of experience in a fast-paced environment such as BigLaw, Big Four, financial institutions, or a related field

Experience working directly with clients; LegalTech or SaaS experience is a strong plus

Strong project management skills with the ability to manage multiple onboardings and client relationships in parallel

Excellent communication skills with the ability to explain legal concepts clearly and deliver actionable guidance

Creative, analytical mindset with comfort using metrics, data, and structured processes to drive success

Technical aptitude, familiarity with automation tools, and a continuous improvement mindset

Benefits

Competitive base salary + uncapped commission structure.

Comprehensive health, dental, and vision insurance, generous PTO and 401K plan

Flexible working arrangements. Preferred NY location (Hybrid). (San Francisco or remote within the US/Canada can also be considered for the right profile).

Opportunity for advancement as part of fast-growing global team.