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Concentrix · 1 month ago

Banking Customer Service Representative (On-Site)

USA, Arnold, MO

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

0+ years exp

Concentrix is a global organization that values a people-first and inclusive culture. They are seeking a Banking Customer Service Representative to provide customer service support and resolve routine problems and questions regarding client products and services, while ensuring exceptional customer experiences.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking

Servicing both Debit/Credit Card and Debit/Credit Card Fraud Calls

Servicing active debit/credit card accounts including calls related to or inquiries of: Monetary transactions, non-monetary and maintenance transactions, provision of merchant/cash authorizations, release authorizations or adjustments, account growth, and work cases

Non-Monetary transaction and maintenance transaction: adding authorized users, adding secondary account holder, balance transfers, enhanced account type, change of reward programs or repricing

Origination of new accounts

Debit/Credit Card Fraud, addressing members report of unauthorized activity on their credit card or respond to outbound contacts

This includes calls from members who have filed a credit card fraud claim and have follow-up questions or calling to provide additional information regarding their fraud claim

Maintain broad knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Be tenacious in tracking, documenting, and retrieving information in call tracking database

Be comfortable with fraud prevention, collections, and transaction disputes

Ensure service delivered to our customers meets contractual Key Performance Indicator

Deliver expert customer experiences…with a smile

Qualification

Customer service experienceBanking industry experiencePC knowledgeCommunication skillsProblem-solving skillsMulti-taskingEmpathyResiliencyEagerness to learnRelationship building