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Giga · 1 month ago

Work Experience Lead

San Francisco

Full-time

Onsite

Senior Level

Giga is a company that builds and deploys AI support agents for leading B2C companies, helping to improve their operations and resolution rates. They are seeking a Work Experience Lead to manage their Dogpatch headquarters and enhance the in-person employee experience as the company scales.

Artificial Intelligence (AI)B2CSoftware

Responsibilities

Own the physical workplace: Lead the setup and ongoing operations of our Dogpatch office (25k sq ft) as we scale

Run vendors and office operations: Own relationships and contracts with IT, janitorial, catering, security, building management, and other key vendors

Automate onboarding and the employee lifecycle: Build workflows for SSO, laptop provisioning, access badges, and workspace setup so they are fast and invisible

Shape culture and events: Design and run in-person rituals such as all-hands, guest talks, team offsites, and cultural moments

Qualification

Workplace operationsVendor managementBudget managementProcess automationCultural design

Required

You have led workplace, facilities, or office operations for a high-growth, in-person tech company, or an equivalent operational role with heavy on-site responsibility

You are high-agency and execution-oriented. You see something broken or inefficient and fix it without being asked

You are comfortable owning vendors, contracts, and budgets and you negotiate for quality and reliability

You think in systems and automation. You do not just create a one-off solution, you build a repeatable process

You care deeply about in-person culture and believe the physical environment can accelerate performance