Saint Joseph Mercy Health System ยท 1 week ago
Patient Service Representative
Ann Arbor, MI
Full-time
Onsite
Entry Level
1+ years expSaint Joseph Mercy Health System is dedicated to providing compassionate healthcare, and they are seeking a Patient Service Representative. This role is responsible for obtaining treatment authorizations, collecting patient information, and resolving account issues while ensuring a positive patient experience.
Health CareHospitalMedicalNon Profit
Responsibilities
Determines need for and obtains authorization for treatment /procedures and assignment of benefits required
Provides information to patients concerning regulatory requirements
Provides estimated costs and patient responsibility, facilitating collection of co-pay, deductible and private pay balances
Responsible for the complete and accurate collection of patient demographic and financial information for the purpose of establishing the patient and service specific record for claims processing and maintenance of an accurate electronic medical record
Registers and checks-in patients and determines preliminary patient and insurance liability
Performs account analysis, problem solving and resolution of patient account issues
Initiates billing and rebilling of accounts as appropriate
Qualification
Required
Requires high school diploma or equivalent
One or two years related experience
Ability to work the Afternoon shift, 3:00PM to 11:30PM
Demonstrated computerized system application experience
Critical thinking and problem-solving skills
Analytical ability to affective and efficiently resolve registration, insurance and claims processing issues
Demonstrated knowledge of revenue cycle processes and terminology
Interpersonal skills to effectively communicate with patients, team members, clinical colleagues, medical staff, third party providers, and external agencies and contacts
Exceptional customer service skills and positive personality attributes
Patience in dealing with ordinary, arduous or emotional patients
Preferred
CHAA certification from National Associate Healthcare Access Management
Company
Saint Joseph Mercy Health System
St. Joseph mercy ann arbor is a 537-bed teaching hospital located on a 340 acre campus in ann arbor, michigan.
10001+ employees
H1B Sponsorship
Saint Joseph Mercy Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Joyce Young
Regional Vice President/CNO, SJMHS, SE Michigan Hospitals
Michelle Taylor, PHR, SHRM-CP
Talent Acquisition Senior Partner
Company data provided by crunchbase