Northwest Registered Agent, LLC ยท 1 month ago
Operations and Team Lead
Dover, DE
Full-time
Onsite
Mid, Senior Level
$55K/yr - $65K/yrNorthwest Registered Agent is seeking a confident and curious leader to guide their Corporate Filings team. The Operations and Team Lead will manage daily operations, coach team members, and ensure excellent service while fostering a strong team culture.
Business DevelopmentLegalLocal Business
Responsibilities
Lead and manage the daily operations of the Corporate Filings team, ensuring all filings are completed accurately, timely, and in accordance with company and state requirements
Train, coach, and develop team members by setting clear expectations, delivering feedback, and supporting personal and professional growth
Foster a high-performance team culture focused on continuous improvement, accountability, and recognition
Collaborate with the Site Manager on staffing, strategy, onboarding, and workforce planning to ensure the team is well-supported and aligned with broader goals
Serve as a point of escalation for complex filings or client situations, guiding the team in resolving issues and ensuring a strong client experience
Monitor team performance through audits, metrics, and data, using insights to recommend and implement process improvements
Support cross-functional collaboration by clearly communicating updates, best practices, and operational needs across internal departments
Build and maintain relationships with Delaware state agencies and local partners to ensure smooth and compliant operations
Stay current on regulations and internal processes, ensuring all tools, documentation, and training materials reflect the latest requirements and filing procedures
Respond to client inquiries by phone and email, helping resolve filing-related questions, clarifying requirements, and coordinating with internal teams and state agencies
Promote and implement company initiatives, helping the team adapt to new tools, policies, and workflows with clear and positive communication
Champion a supportive and inclusive work environment where team members feel empowered, valued, and equipped to succeed
Qualification
Required
Strong leadership skills with a genuine passion for building trust motivating and developing your team
Integrity and positivity are a must you act honestly transparently and bring a can do attitude every day
Clear and friendly communicator both written and verbal who can help clients and teammates understand sometimes complex processes
A problem solver who follows through and isn't afraid to tackle challenges head on
Comfortable learning new tools and training others on software email and document management systems
Self motivated and eager for personal growth always looking for ways to improve and take initiative
Flexible and adaptable ready to support change and company goals while working independently when needed
A strategic thinker who aligns daily team efforts with bigger company objectives and drives accountability
Preferred
Experience in business filings registered agent services or related fields is a plus
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Company
Northwest Registered Agent, LLC
Northwest Registered Agent is a Business Identity Service. Start and run your business the right way.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase