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The Hanover Insurance Group · 1 day ago

Sr Technical Consultant Casualty Claims

Worcester County, MA

Full-time

Hybrid

Senior Level

5+ years exp

The Hanover Insurance Group has been committed to delivering on promises for over 170 years. They are seeking a Senior Technical Consultant for Casualty Claims who will be responsible for analyzing, investigating, negotiating, and resolving complex claims in a multi-state environment.

Insurance

Responsibilities

Must have or secure and maintain appropriate states adjuster license (s) and continuing education credits

Responsible for the settlement of litigated cases, involving disputes over coverage, liability, and damages issues

Gather the facts and analyze the statements/testimony and declaration of damages to develop claims resolution strategies

Work in partnership with defense counsel and all other parties/vendors to bring about a timely cost effective conclusion

Identifies possibly suspicious claims

Claims handled are transferred existing losses or first notice lawsuits over disputed issues of great complexity where the policyholder’s coverage is in question

These claims require the highest level of investigation, analysis, evaluation, and negotiation

Responsible for all aspects of each claim, including informal hearings, arbitrations and claims litigation and maintaining a high level of productivity, confidentiality and customer service

Will be utilized as a technical resource by adjusters

Will represent the company at mediation, arbitration and trials

Review and analyze contracts, leases, and identify risk transfer opportunities

Demonstrate ability to write positional coverage letters

Manage litigation expenses

Qualification

Litigation experienceAdjuster licenseClaims resolution strategiesBachelor's degreeStatutesNegotiation skillsComputer experienceOrganizational skillsTime managementWritten communicationVerbal communicationTeamworkAdaptability

Required

Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits

Typically has 5 + years of litigation experience with insurance carrier. (TPA experience will not be considered)

Dedicated to meeting the expectations and requirements of internal and external customers

Makes decisions in an informed, confident and timely manner

Maintains constructive working relationships despite differing perspectives

Considers the perspectives of others and gives them credibility

Strong organizational and time management skills

Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships

Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication

Understanding of applicable statutes, regulations and case law

Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner

Easily adapts to new or different changing situations, requirements or priorities

Cultivates an environment of teamwork and collaboration

Operates with latitude for un-reviewed action or decision

Computer experience (MS Office, excel, word, etc)

Ability to work in a paperless environment