Citi Trends · 2 weeks ago
IS Application Support Analyst - Supply Chain
Savannah, GA
Full-time
Hybrid
Mid Level
3+ years expCiti Trends is seeking an IS Application Support Analyst - Supply Chain to support and maintain critical supply-chain applications and technologies within the Distribution Center environment. The role involves ensuring system stability, performance, and security, as well as providing operational support and collaborating with teams to enhance system functionality.
ApparelE-CommerceFashionRetail
Hiring Manager
Kellie Jones
Responsibilities
Install, configure, maintain, and support supply-chain–related applications, hardware, ensuring stable and secure system operations
Provide day-to-day application support for Distribution Center (DC) systems including WMS, TMS, LMS, and related technologies (RF scanners, automation, Put-to-Light, printers, etc.)
Troubleshoot and resolve technical issues such as WMS/TMS/LMS errors, integration failures, hardware malfunctions, and network/connectivity problems, escalating to IT teams or vendors as needed
Analyze operational and system data to identify inefficiencies, perform root-cause analysis, and recommend/implement process or system improvements
Collaborate with business users, IT teams, and vendors to assess requirements, validate data accuracy, and ensure optimal application performance
Participate in system upgrades, enhancements, testing, and implementations; document functional requirements, test results, procedures, and support materials
Train and support end users on applications, system processes, and security best practices
Monitor application and system performance, create and analyze reports/logs, and track performance metrics to ensure high availability and operational throughput
Coordinate vendor activities during system outages, updates, and upgrades, ensuring issues are documented, tracked, and resolved
Execute assigned tasks with accuracy and timeliness; manage priorities and select appropriate methods to complete work efficiently
Participate in business continuity and disaster recovery planning, testing, and event execution
Provide support coverage during night, weekend, or on-call rotations as required
Perform additional duties as assigned to support supply chain operations and technology initiatives
Qualification
Required
Strong analytical, troubleshooting, and root-cause problem-solving abilities
Effective written and verbal communication skills, with the ability to support and train end users
Ability to learn and apply new technologies quickly in a fast-paced DC environment
Experience with SQL and relational databases; proficiency with Excel and reporting tools
Ability to document processes, requirements, and test results for system changes
Ability to work independently, collaborate across teams, and drive resolution through obstacles
Strong organizational skills with the ability to prioritize and manage multiple tasks
Flexibility to support night, weekend, or on-call needs
This position requires travel as needed
Bachelor's Degree in Information Technology, Computer Science or related field
Minimum of 3 years' experience
While performing the duties of this job, the employee is regularly required to sit
The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly
The employee may occasionally need to lift and/or move up to 25 pounds
Specific vision abilities required for this job include close vision, distance vision, and depth perception
The employee must be able to work effectively in a fast-paced environment
Company
Citi Trends
Citi Trends is a value-priced retailer of urban fashion apparel, shoes, accessories and home décor for the entire family.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2005-05-18IPO
Leadership Team
K
Ken Seipel
Chairman and Chief Executive Officer
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