Kyra · 1 month ago
Senior Client Services Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $110K/yr
3+ years expKyra is a full-service, AI-powered global influencer marketing agency that connects brands with audiences through culturally resonant content. As a Senior Client Services Manager, you will manage and grow a portfolio of enterprise accounts, ensuring excellence in client relationships and high-performing creator activations.
AnalyticsDigital EntertainmentReal Time
Responsibilities
Act as a Day-to-Day Lead for multiple brand clients, building trust and driving long-term value
Be the Voice of the Client Internally: Translate client needs into action plans and rally cross-functional teams to deliver impact
Identify opportunities to expand our accounts through new geographies, product lines, or creative solutions
Turn insights, campaign results, and client feedback into meaningful recommendations that align with brand goals
Deliver executive-ready updates, decks, and reports that are clear, compelling, and actionable
Partner with our Strategy and Product team to present performance insights vs KPIs that don’t just summarize the past—but inform what’s next
Own timelines, deliverables, and the final product—ensuring everything is on-brand, on-time, and on-budget
Push internal teams to go beyond the brief and consistently deliver industry-leading work
Anticipate roadblocks and drive quick, thoughtful solutions that keep momentum strong
You’ll be responsible for retaining and growing your account(s) quarter-over-quarter by identifying and activating upsell opportunities, building trust, and retaining client investment
Align campaign strategy to key client objectives and stakeholder success metrics, so performance directly supports retention and growth
You don’t just hit goals, you build relationships that deepen over time
Own large-scale programs from kickoff to wrap, ensuring seamless internal collaboration and flawless delivery
Forecast outcomes, track performance, and use insights to inform both immediate actions and longer-term strategy
Qualification
Required
3–5 years of experience executing influencer marketing activations or client-facing account management in the creator or social media space
Expertise in creator ecosystems, platform dynamics (especially TikTok and Instagram), and content performance metrics
Proven success managing and growing accounts, especially through expansion opportunities that directly impact revenue retention
Strong commercial acumen with a clear understanding of how to influence Quarterly Net Revenue Retention (NRR) through both strategic execution and relationship building
Ability to craft and deliver high-impact messages across formats and audiences, from day-to-day client contacts to senior stakeholders
A natural rapport-builder who knows how to guide, align, and advocate
Deep understanding of scopes, deliverables, and timelines, with a relentless eye for detail and follow-through
Clear sense of ownership, always holding yourself and others accountable to the highest standard
Preferred
Experience executing creator activations end-to-end
Tech/AI-native or tech/AI-curious
Confident working with data and supporting performance storytelling
A collaborative and proactive team player who uplifts others and drives team success
Resilience and adaptability in fast-paced, remote-first environments
Company
Kyra
A Global Creator Economy Company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$22.3MKey Investors
Bonnier CapitalMercuri
2024-08-14Convertible Note
2023-01-13Secondary Market
2022-10-12Series A· $15M
Leadership Team
Nicholas Dart
COO/CTO & Founder
Recent News
2025-08-11
Playfair Blog
2025-06-23
Playfair Blog
2025-06-23
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