Standard Chartered · 1 month ago
Business Account Manager FSS, Client Solutions
New York, United States
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $130K/yr
5+ years expStandard Chartered is an international bank focused on making a positive difference for clients and communities. The Business Account Manager will manage key clients, ensuring their satisfaction and long-term contribution while identifying opportunities for new business and acting as a trusted advisor.
BankingFinanceFinancial Services
Responsibilities
Manages the most important SS clients residing in-country
Contributes to, and implements, the global client management strategy for SS clients
Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line i.e. ensures upward trend of client satisfaction
Retains existing business and creates opportunities for new business referrals to work alongside with Sales
Be a trusted advisor to the client based on current and future needs in order to continue to develop the client relationship
Acts as country escalation point for client issues and requests
Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients
Works closely with FI to align and understand client strategic growth opportunities for the local BAM clients
Ensures consistent levels of service are provided to clients
Thorough understanding of clients and ability to deliver in challenging situations
Build strong relationship and trust with local BAM clients
Anticipate and embrace change to retain and build a competitive edge
Helps the unit to achieve targets for revenue retention and defence from existing mandates
Identifies innovative solutions to clients’ requirements, maximising re-use of existing capabilities
Identifies opportunities for growth from existing business and for referrals to work with Sales for new products and services
Researches clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements
Monitors competitor service offerings to identify and remediate any gaps
Adds value to client relationships by developing MI, enabling clients to enhance their own efficiency and interaction with SCB
Maintains appropriate commercial balance between needs of clients and long term profitability / efficiency of the business
Qualification
Required
5 - 10 years of experience with experience in security services, client service implementation, banks & broker dealers
Thorough understanding of clients and ability to deliver in challenging situations
Build strong relationship and trust with local BAM clients
Anticipate and embrace change to retain and build a competitive edge
Helps the unit to achieve targets for revenue retention and defence from existing mandates
Identifies innovative solutions to clients' requirements, maximising re-use of existing capabilities
Identifies opportunities for growth from existing business and for referrals to work with Sales for new products and services
Researches clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements
Monitors competitor service offerings to identify and remediate any gaps
Adds value to client relationships by developing MI, enabling clients to enhance their own efficiency and interaction with SCB
Maintains appropriate commercial balance between needs of clients and long term profitability / efficiency of the business
Benefits
Best in class 401k plan with up to 8% employer match
Robust medical plan coverage with employer funded Health Savings Accounts
Inclusive family building benefits
Flexible/hybrid working arrangements
Core bank funding for retirement savings
Medical and life insurance
Flexible and voluntary benefits
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
Minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform
Development courses for resilience and other human skills
Global Employee Assistance Programme
Sick leave
Mental health first-aiders
Self-help toolkits
Continuous learning culture to support your growth
Opportunities to reskill and upskill
Access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation
Company
Standard Chartered
We are a leading international banking group, with a presence in 54 of the world’s most dynamic markets.
10001+ employees
H1B Sponsorship
Standard Chartered has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (34)
2023 (25)
2022 (29)
2021 (28)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$1.23B2026-01-08Post Ipo Debt· $1.17B
2023-07-14Acquired
2018-10-01Post Ipo Debt· $43.5M
Leadership Team
Dalu Ajene
Chief Executive Officer
Jean Lu
CEO China and Executive Vice Chair of the China Board
Recent News
2026-01-12
Real Estate Capital Europe
2026-01-11
2026-01-09
Company data provided by crunchbase