Concentrix · 3 months ago
RPA Business process Analyst
United States
Full-time
Remote
Senior Level
5+ years expConcentrix is a global technology and services leader that powers the world’s best brands. They are seeking a highly experienced RPA Business Process Analyst to lead process analysis, discover automation opportunities, and translate business needs into design artifacts that feed development teams, ultimately driving operational efficiency and scaling automation adoption across the organization.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Lead end-to-end process discovery, mapping, and analysis efforts using Task Mining, or equivalent tools to uncover automation opportunities
Collaborate with business stakeholders (process owners, subject matter experts) to understand current-state workflows, pain points, KPIs, and desired outcomes
Elicit, document, and validate functional and non-functional requirements in clear artifacts (e.g. process maps, user stories, use cases, business requirement documents, PDDs)
Perform complexity assessment, ROI analysis, and feasibility studies for automation candidates
Produce detailed process definition documentation using AI tool
Work closely with RPA developers and architects to ensure proper translation of process logic into viable automation solutions
Support pilot implementations, user acceptance testing (UAT), go-live, and post-deployment stabilization
Act as a liaison between business, IT, and RPA teams to manage change, risks, and stakeholder communication
Promote best practices, governance, and standardization in process documentation, design, reusability, and automation lifecycle
Provide training or coaching to junior analysts or automation support teams on process analysis and Task Mining methodology
Qualification
Required
5+ years of experience in business process analysis, process improvement, or operations roles with exposure to automation programs
At least 2–3 years of hands-on experience with UiPath Task mining or relevant experience, especially in leveraging AI in Process documentation
Proven track record of leading discovery workshops, mapping complex processes, and identifying scalable automation opportunities
Solid understanding of business process modeling techniques (BPMN, SIPOC, value stream mapping, etc.)
Excellent communication and stakeholder management skills — able to bridge between technical teams and business users
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-14
2026-01-14
Company data provided by crunchbase