Waterworks Aquatics ยท 1 month ago
Customer Service Representative/Call Center
Irvine, CA
Full-time
Hybrid
Entry Level
2+ years expWaterworks Aquatics is a premier swim school with 39 locations across California and Colorado, and they are seeking Customer Service Representatives to enhance customer experiences. The role involves building relationships with families, providing exceptional service, and supporting customer retention efforts.
EducationSportsSwimmingTraining
Responsibilities
Ability to create relationships with new and existing families that leads to customer loyalty and retention
Demonstrate empathy in your interactions with families
Register, schedule, take payments, and problem solve family accounts
Be willing and able to provide exceptional customer service in person and by phone
Encourage customers to purchase swim lesson packages
Work effectively in a team environment to support achievement of lesson registration goals
Maintain high customer satisfaction ratings based on explicit criteria set by the company
Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
Recommend additional services to customers by understanding their needs
Maintain a clean and safe facility at all times
Boost morale and help maintain a positive work environment
Restock and clean all restrooms and shower/changing areas
Understand and showcase knowledge in all of our programs and facilities
Assist with time sensitive projects by deadlines given
Provide effective rebuttals to customers who are looking to release their lesson schedule
Stay up to date and pass all continual training by the deadlines provided
Qualification
Required
Must be at least 17 years old
Must have at least 2 years of customer service experience
Minimum of a high school diploma
Able to exhibit a strong passion for helping others
Possess a strong background in customer service
Proficient in typing; at least 40 WPM
Ability to 'close the deal' and acquire new families that are interested in our services
Ability to multi-task, prioritize and manage time effectively
Open to coaching and training to increase customer acquisition performance
Must have strong communication skills in person and over the phone
Must be able to showcase the ability to actively listen
Must have the ability to adapt and respond to different types of personalities
Must always remain professional and courteous with customers
Weekends Required
Preferred
We love people with a positive mindset who are fantastic team players
A strong conversationalist who can be personable and connect with people
Critical thinkers that can empathize with our families to ensure they have a positive experience with us
Someone who is confident, adaptable, ambitious, and an achiever
People who are committed and reliable
Someone who is teachable, respectful, outgoing, and motivated
Individuals who are open to receiving feedback and are always willing to learn
Benefits
Dental
Vision
Disability
401K
Sick pay
Company
Waterworks Aquatics
Waterworks Aquatics is a swim school that provides swimming lessons for all ages and skill levels.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase