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National Service Bureau · 1 month ago

Entry Level Collector

Sarasota, FL

Full-time

Hybrid

New Grad, Entry Level

$65K/yr - $110K/yr

National Service Bureau (NSB) is a family-owned company focused on Insurance Subrogation and Accounts Receivable Management. They are seeking Call Center Representatives to communicate with clients, negotiate balances, and document accounts while adhering to company policies.

Financial ServicesInsuranceMedical

Responsibilities

Communicate via phone with people with all backgrounds and personalities

Make outbound calls (75+/day)

Utilize software to note accounts and communicate with insurance companies

Negotiate and lead conversations to recover the highest balances for our clients

Communicate with team members to coordinate on accounts

Document accounts with proper notes to ensure quick communication

Adhere to company policies and procedures

Qualification

EmpathyCommunication skillsComputer skillsTime managementAttention to detail

Required

Meet the collector target metrics

Ability to work a Hybrid schedule of work from home and in-office days once the metrics have been met

Secure home office consisting of: Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi), Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.), Clear and professional backdrop

Strong ability for empathy

High level of professionalism

Great communication skills

Ability to stay motivated and positive

Attention to detail

Experience with time management

Computer and typing skills

Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day

Benefits

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Hybrid schedule of work from home and in-office days after meeting requirements

401(k) plan + employer matching contributions

Medical, Dental, Vision Insurance with employer contributions

Company provided EAP (Employee Assistance Program)

Full time, Monday to Friday schedule

Performance-based incentives

Advancement opportunities

Company

National Service Bureau

About National Service Bureau National Service Bureau (NSB) is a debt recovery agency founded in 1986 that specializes in subrogation and commercial collections.

Founded in 1986