Gems Setra · 4 hours ago
Customer Service Specialist
Plainville, CT
Full-time
Onsite
New Grad, Entry Level
$17.64/hr - $32.74/hrGems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Ralliant Corporation. The Customer Service Specialist will be responsible for responding to customer inquiries, processing orders, and maintaining records while serving as a liaison between internal departments and customers.
Consumer Goods
No H1B
U.S. Citizen Only
Responsibilities
Respond to customer inquiries via phone and email
Process orders through order processing software
Manual entry of orders
Work with internal teams on order status and changes
Customer portals
Run reports & audits of orders
Update & maintain records in JDE
Serve as a liaison between internal departments and customers
May be assigned additional projects and responsibilities at the sole discretion of the Customer Service Manager
Qualification
Required
Customer service experience desired, this may be waived for the right candidate
This is an onsite position
Candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations
Company
Gems Setra
Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of the Ralliant Corporation.
Boxborough, Massachusetts, US
501-1000 employeesFunding
Current Stage
Late StageCompany data provided by crunchbase