Altametrics ยท 1 month ago
Customer Success Representative
Costa Mesa, CA
Full-time
Onsite
Mid Level
$65K/yr - $90K/yr
3+ years expAltametrics is a leading provider of SaaS solutions to businesses, trusted by major players throughout the industry. The Customer Success Representative will be responsible for managing relationships with enterprise restaurant clients, ensuring their success with products, and expanding adoption of new solutions.
Business IntelligenceCRMRestaurantsSoftwareVirtual Workforce
Responsibilities
Act as the primary point of contact for assigned accounts, ensuring customer satisfaction and long-term retention
Prospect new leads through outbound outreach (email, phone, LinkedIn, events)
Conduct product demos (in-person or remote)
Handle objections and move deals through the sales cycle
Support marketing campaigns through follow-up and pipeline engagement
Attend U.S.-based trade shows and in-person client meetings as needed
Maintain accurate records, reports on accounts and sales activities
Collaborate with marketing and sales leadership to improve conversion strategies
Meet or exceed sales targets and KPIs
Apply restaurant problem-solving experience to connect with customers and add value to their operations
Translate customer needs into actionable feedback for internal development and product enhancement
Qualification
Required
3+ years in Customer Success, Account Management, or Product Management (restaurant or hospitality experience strongly preferred)
Excellent communication, presentation, and interpersonal skills
Proven ability to manage multiple accounts/projects and prioritize effectively
Experience introducing and managing adoption of new products with existing customers
Willingness to travel up to 50%
Positive attitude, growth mindset, and strong problem-solving abilities
Associate (Required)
Ability to Commute: Costa Mesa, CA 92626 (Required)
Benefits
Bonus opportunity (No cap)
401(k) Match
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Altametrics
Altametrics is a provider of web-based enterprise solutions specifically for the restaurant industry. It is a sub-organization of Hula POS.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mitesh Gala
Chief Executive Officer
Recent News
Company data provided by crunchbase