Diverse Agile Solutions, LLC ยท 1 month ago
Salesforce Platform Specialist & Analyst
United States
Full-time
Remote
Senior Level
5+ years expDiverse Agile Solutions is seeking a Salesforce Platform Specialist & Analyst who will optimize and enhance the Salesforce ecosystem to align with institutional goals. The role involves configuring, customizing, and building scalable solutions while collaborating with stakeholders and producing clear documentation to support users and developers.
ConsultingInformation TechnologyRecruitingSoftwareStaffing Agency
Responsibilities
Flow Development: Design, develop, and optimize Salesforce Flows to create scalable, maintainable, and efficient business processes while adhering to Salesforce best practices
Custom Development: Build sophisticated solutions using APEX, Lightning Web Components (LWC), and other programmatic tools to address complex business needs. Ensure all customizations are secure, efficient, and compliant with Salesforce standards
Integration Design: Develop and maintain seamless integrations between Salesforce and external systems using APIs or middleware, ensuring smooth data exchange and automation
Comprehensive Documentation: Create and maintain clear, detailed documentation for technical solutions, processes, and configurations. Foster a culture of knowledge sharing to promote system sustainability and ease of future enhancements
Root Cause Analysis: Perform thorough investigations to identify underlying causes of issues and implement permanent solutions to prevent recurrence
Troubleshooting and Debugging: Diagnose and resolve defects in existing Flows, APEX classes, and LWCs, ensuring platform stability and a seamless user experience
Performance Optimization: Continuously review and refine existing code and configurations to enhance performance, scalability, and maintainability
Expert Technical Support: Provide advanced troubleshooting expertise and resolve platform issues promptly. Support team members in handling technical challenges, offering guidance and solutions when needed
Requirement Analysis: Collaborate with business stakeholders to gather, analyze, and refine requirements for new enhancements and system changes. Translate business needs into clear and actionable technical specifications
Solution Design: Work closely with stakeholders to propose and document technical solutions that align with business goals, considering scalability, maintainability, and user experience
Backlog Grooming: Participate in backlog refinement sessions to ensure user stories and tasks are well-defined, estimated, and prioritized
Documentation and Communication: Document requirements, acceptance criteria, and design considerations thoroughly. Communicate effectively with stakeholders to manage expectations and ensure alignment on deliverables
Leads refinement workshops with key stakeholders to understand business objectives, problem statement and targeted goals and outcomes, current use of the platform, and any other customer centric data and processes
Collaborate with institutional stakeholders to gather and document business requirements for CRM enhancements. As needed write use-cases and stories in conversation with customers
Design business processes by analyzing stakeholder requirements; constructing business process models, workflow charts and diagrams; evaluating system capabilities; writing specifications/user stories
Create data business flow diagrams and process maps using tools like Lucidchart, Visio, or Draw.io
Translate functional needs into clear technical and business process documentation
Develop and maintain end-user guides, administrator manuals, standard operating procedures (SOPs), and training materials for Salesforce users in higher education institutions
Work with Salesforce administrators, developers, and solution architects to define system functionalities, integrations, and automation
Document Salesforce configurations, custom objects, workflows, reports, and dashboards in a clear and structured format
Ensure documentation remains current with Salesforce configurations and development updates and institutional process changes
Cross-Team Collaboration: Serve as a liaison between business functional users (admissions, student success, alumni relations, finance, etc.) and technical teams (Salesforce administrators, developers, IT support)
Qualification
Required
5+ years of Salesforce experience, with at least 2 years in a development role
Strong proficiency in Salesforce declarative tools, including Flow and Process Builder
Expertise in programmatic tools such as APEX, SOQL, and Lightning Web Components
Familiarity with Salesforce data model, security model, and governor limits
Experience with system integrations using REST/SOAP APIs
Ability to troubleshoot and resolve complex technical issues independently
Experience with CI/CD tools such as Git, Copado, or Gearset
Familiarity with Agile and Scrum methodologies, including an understanding of key roles such as Scrum Master, Product Owner (PO), and Business Analyst (BA). Experience working in an Agile environment is a plus
Knowledge of Salesforce best practices for scalability and performance optimization
3+ years of experience as a Technical Writer and/or Business Analyst working with Salesforce in a Higher Education environment
Familiarity with Salesforce Education Cloud, Student Success Hub, Experience Cloud, Admissions Connect, or HEDA (Higher Education Data Architecture)
Experience working with enrollment, student records, academic advising, alumni relations, or advancement teams
Deep understanding of Salesforce architecture, best practices, and security protocols, ensuring solutions are scalable, maintainable, and compliant
Expertise in developing custom apps, objects, workflows, formula fields, and flows of intermediate complexity that align with business requirements
Excellent written and verbal communication skills, with the ability to engage with both technical and non-technical stakeholders at all levels of the organization
Analytical thinker with strong problem-solving skills, capable of troubleshooting issues and identifying innovative solutions
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into detailed solutions, abstract up from low-level information to broader understanding, and distinguish user requests from the underlying true needs
Self-driven and able to work both independently and as part of a team, including in a remote environment, taking ownership of tasks and ensuring high-quality results
Proactive in staying up-to-date with Salesforce releases, emerging technologies, and platform capabilities to drive improvements
Ability to assess the impact of new requirements on Salesforce and its associated systems, ensuring solutions are future-proof
Strong experience with Agile methodologies and tools, including Jira, Azure DevOps, or similar, ensuring successful project delivery
In-depth experience in Service Cloud, Omni-Channel, Case Management, Knowledge, CTI, SMS, and Chat integration
Strong understanding of Salesforce objects, flows, reports, dashboards, permissions, and integrations
Experience with Salesforce documentation tools (Confluence, Google Docs, Lucidchart, Visio, etc.)
Preferred
Familiarity with Education Cloud, Experience Cloud, Marketing Cloud, Health Cloud and Einstein Analytics
Basic understanding of Salesforce APIs, SOQL, Apex, or integration tools like MuleSoft (preferred but not required)
Salesforce Advanced Administrator and Platform Developer 2 certifications
Salesforce Certified Business Analyst
Salesforce Certified Administrator (ADM-201)
Salesforce Certified Education Cloud Consultant
Company
Diverse Agile Solutions, LLC
Diverse Agile Solutions delivers constant value to its clients by providing customized solutions to the problems of today with a focus on the challenges of tomorrow.
11-50 employees
H1B Sponsorship
Diverse Agile Solutions, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (2)
Funding
Current Stage
Early StageCompany data provided by crunchbase