CodeRabbit · 2 months ago
Scaled Success Program Manager
San Francisco, CA
Full-time
Hybrid
Senior Level
$125K/yr - $250K/yr
5+ years expCodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. As a Scaled Success Program Manager, you will partner with engineering leaders and developers to enhance the adoption of AI-assisted code review and productivity platforms, ensuring customers achieve measurable improvements in their development processes.
Artificial Intelligence (AI)Developer ToolsSoftware
Responsibilities
Create, launch, and optimize customer programs (e.g., email nurturing campaigns, in-app guides, webinar programs) that drive product value and success at scale
Develop methods and analytics to monitor customer health scores, usage trends, and engagement metrics to identify risks or opportunities for growth
Drive sustained platform adoption and scaled customer success through proactive engagement, digital campaigns, and strategic check-ins
Deliver engaging enablement sessions, workshops, and scaled success programs to ensure ongoing customer value realization
Understand engineering goals, processes, and KPIs for scaled customers — from code review efficiency to pull request throughput to quality metrics
Collaborate with GTM and Product Management colleagues to drive renewals and account expansion through clear success narratives and data-backed outcomes
Serve as the voice of the scaled customer across GTM, Product Management, and Engineering teams to ensure user needs inform company priorities
Provide structured feedback to improve user experience, documentation, and onboarding workflows
Partner with Marketing to contribute customer stories, success metrics, and thought leadership around developer productivity
Identify efficiency gaps and implement automation to streamline customer-facing and internal processes
Qualification
Required
5+ years in Customer Success, Developer Relations, or Technical Account Management within a SaaS or developer tools company
Strong technical foundation — comfortable discussing CI/CD pipelines, version control (GitHub, GitLab), and software engineering metrics
Familiarity with AI tools and their application in modern software engineering workflows
Excellent communication and relationship-building skills; able to speak fluently to both engineers and executives
Data-driven mindset — capable of turning platform analytics into strategic recommendations
Benefits
Competitive salary, equity, and benefits
Professional development opportunities
Company
CodeRabbit
CodeRabbit offers software tools that perform automated code reviews using artificial intelligence.
51-200 employees
H1B Sponsorship
CodeRabbit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$87.61MKey Investors
Scale Venture PartnersHarmony PartnersCRV
2025-09-16Series B· $60M
2025-06-16Undisclosed
2025-01-22Convertible Note· $8M
Leadership Team
Guritfaq Singh
Co-Founder
Recent News
2025-11-13
2025-09-23
alleywatch.com
2025-09-22
Company data provided by crunchbase